Dear YoungMo,Warmest greetings from Hyatt Regency West Hanoi!It is truly a delight to know that our premium services and qualities brought a gratifying experience to you. We hope you had everything you needed during your stay, and we can't wait to welcome you back to our hotel in the future.Sincerely,Nhung Le( Ivy)Front Office ManagerHyatt Regency West Hanoi

Dear DA HAE,Warm greetings from Hyatt Regency West Hanoi!Thank you for choosing to stay with us and for your wonderful review. It is indeed comments like these that encourage our staff to always do more and ensure they can delight guests during their stay.We are looking forward to your next visit and surely, we would love to delight your future experiences.Sincerely,Nhung Le( Ivy)Front Office ManagerHyatt Regency West Hanoi

Dear Wonil,Warm Greetings from Hyatt Regency West Hanoi. Firstly, thank you for choosing to stay with us and appreciate the time you have taken to share your wonderful review. We are looking forward to being of service on your next visit.Your sincerely,Nhung LE( Ivy)Front Office Manager

Dear valued guest,Thank you for taking the time to give us a such wonderful review. We're really happy to know that you enjoyed your stay with us since your satisfaction is what we always strive to achieve. We look forward to welcoming you back to our hotel in the future.Best regards,Barun Jolly General ManagerHyatt Regency West Hanoi

Dear valued guest,Warmest greetings from Hyatt Regency West Hanoi. It's really an honor to receive such an amazing review from you. We are truly delighted to know that you enjoyed our hotel facilities while staying. Thank you for sharing your review with us and the community. We look forward to welcoming you back to Hyatt Regency West Hanoi again soon. Best regards,Barun JollyGeneral ManagerHyatt Regency West Hanoi

Dear LEE,Thank you for choosing to stay at Hyatt Regency West Hanoi and giving us such a fantastic rating. How wonderful to know that you had an enjoyable stay at our hotel. We are so delighted to receive your rating and we look forward to welcoming you back in the future!Best regards,Barun Jolly General Manager Hyatt Regency West Hanoi

Dear HeeJoong,Warmest greetings from Hyatt Regency West Hanoi! It was truly a delight to receive your wonderful rating. We're glad to know that you enjoyed your stay with us, as our hotel aims to provide a true outstanding experience. We hope you will visit again in the future, and we will be happy to serve you when you do. Thank you!Best regards,Barun JollyGeneral ManagerHyatt Regency West Hanoi

Dear Wonsik, Warmest greetings from Hyatt Regency West Hanoi! It was a pleasure welcoming you to Hyatt Regency West Hanoi. Thank you for sharing your review with us and the community. It is our customers that allow us to constantly improve the way we do business, one of which we are really proud of, the attentive services and premium facilities you have been experiencing. We hope you had everything you needed during your stay and we can't wait to welcome you back to our hotel in the future.Best regards,Daniel LeeHotel ManagerHyatt Regency West Hanoi.

Dear JIN, Warmest greetings from Hyatt Regency West Hanoi! It was a pleasure welcoming you to Hyatt Regency West Hanoi. Thank you for sharing your review with us and the community. It is our customers that allow us to constantly improve the way we do business, one of which we are really proud of, the attentive services and premium facilities you have been experiencing. We hope you had everything you needed during your stay and we can't wait to welcome you back to our hotel in the future.Best regards,Daniel LeeHotel ManagerHyatt Regency West Hanoi.

Dear Kyungwon, Warm greetings from Crowne Plaza West Hanoi and thank you for sending us your feedback. We are glad that your stay with us was enjoyable and look forward to welcome you back soon in the future. Kind Regards, Crowne Plaza West Hanoi

Thank you for reviewing us. We look forward to welcoming you again.

Thank you for your review. We look forward to welcoming you back soon!

Dear kyungjoong, We're pleased to hear that you enjoyed your stay with us. Look forward to welcoming you again. Best regards, Crowne Plaza West Hanoi team

Dear so young , Thank you a lot for taking the time to provide us with your thoughtful feedback relating to your recent stay at Crowne Plaza West Hanoi. Had we known about the issues you mentioned, we would prepare so that you can had an enjoyable stay. Rest assured that your valuable comments are much appreciated and will help us to continually improve the standard of facilities and services offered to all our valued guests. Again, thank you and look forward to your return in the future. Sincerely,

우리 랑 같이있어 줘서 고마워. 의견을 보내 주셔서 감사합니다.

감사합니다.

Dear Jeonghee, Thank you for reviewing us. I look forward to seeing you soon at Crowne Plaza West Hanoi. Sincerely,

Dear Demian, Nextime, you can contact with hotel for pickup service reservation. It is our pleasure to assist you the most that I can. Best regards,

Thank you very much for staying at Crowne Plaza West Hanoi

Dear Ms. Moon Hang, Thank you very much for your review during your stay with us. We hope to see you again at Crowne Plaza West Hanoi in the near future

Thank you very much for your response

Thank you very much for review about your recent stay with us. It is right that there is only a Supermarket across the street for food buying. Also , we have on-site convenient store, next time you can try it

Thank you very much for your review. We hope to greeting you to stay with us in the near future

Thank you for your feedback. We hope to welcome you to stay in our hotel more in the near future

Thanh you very much for your reviw

thank for your review

Thank you very much for your review Crowne Plaza West Hanoi Hotel hope to see you again in the near future

Dear “Chongsung”, Thank you for staying with us at the Crowne Plaza West Hanoi. The reservation did not include wifi, however when we were told that you were a member of IHG, we provided complimentary internet. I am sorry that this confusion impacted your stay with us. Warm Regards, Paul Tsuji Resident Manager

Dear "DAHYEON", Thank you for the 5 out of 5. Warm Regards, Paul Tsuji Resident Manager

고객님, 저희 호텔에서 머무시는 동안의 값진 경험을 공유해주셔서 진심으로 고맙습니다. 저희 임직원들은 항상 고객님께 만족스로운 서비스를 제공하는 것을 최우선으로 여기고 있습니다. 고객님의 서비스 만족에 대한 칭찬이 많은 직원들에게 큰 격려가 되었습니다. 더 나은 서비스를 제공하도록 언제나 노력하겠습니다. 조식을 꾸준히 개발 및 다양하게 제공하고자 노력하는 점을 알아주셔서 너무나 감사드리며, 크라운 플라자는 한국인 매니저가 2명이 있기때문에 불편하신 점이 있으시다면 프론트데스크에 연락시, 통화 및 여러 방면으로 도움제공 가능합니다. 혹시 추가적으로 수정되었으면 하는 부분을 알려주시면 기대에 부응할 수 있도록 신속히 조치하도록 하겠습니다. 다시 한번 하노이에서 뵐 수 있는 날을 고대하겠습니다. 고맙습니다.

고객님. 안녕하십니까. 크라운 플라자 웨스트 하노이와 함께해 주셔서 진심으로 감사드립니다. 먼저, 고객님의 기대에 미치지 못한 서비스에 사과의 말씀을 드립니다. 고객 서비스 만족은 크라운 플라자 호텔에서 가장 중요하게 여기고 있습니다. 이번에 겪으신 불편하셨던 상황들에 대하여 고객님께 사과의 말씀을 드리고 도난 사건에 대한 호텔 내부의 진상 규명을 위해 고객님께 직접 연락을 드리고 싶습니다. 댓글 또는 이메일 주소로 연락처 및 연락 가능한 시간을 남겨주시면 신속히 연락드리겠습니다. 크라운 플라자 웨스트 하노이. 한국인 매니저 최하림: harim.choi@crowneplazawesthanoi.com