I was greeted by a staff member who dropped the keys at my office, which was a nice touch - official check in hours are between 2-5pm. The apartment itself was quite well kept, with good level of cleanliness. However, there was no shampoo provided (only 2 bars of soap), and some of the biscuits provided looked like they had been there awhile. Some kitchen utensils (knife) was kept in the knife block, but unfortunately had not been washed so there was a stain which came off upon me washing it. The gym and pool is in the adjacent building, and was easy to access