“Hands down the worst customer service I’ve ever dealt with. Avoid this hotel.
Giving it 2 stars because the room itself was okay
I booked a five‑night stay and had a travel delay, so I called the hotel repeatedly to let them know. No one ever answered. I had to contact my third‑party booking site, and they were able to reach the hotel’s reservations department, who noted my late arrival.
Despite that, when I arrived, I was told my reservation had been canceled anyway.
The front desk agent...
“Hands down the worst customer service I’ve ever dealt with. Avoid this hotel.
Giving it 2 stars because the room itself was okay
I booked a five‑night stay and had a travel delay, so I called the hotel repeatedly to let them know. No one ever answered. I had to contact my third‑party booking site, and they were able to reach the hotel’s reservations department, who noted my late arrival.
Despite that, when I arrived, I was told my reservation had been canceled anyway.
The front desk agent...
Tatiana