"We had a great time at our stay in Ueno for 6 nights.
I was a bit weary from a few reviews, especially travelling with a child about the area but honestly it fine. Yes, there are ladies out of the back entrance, bit this was the way we walked every night as it saved a 5 min detour. We didn't have to explain anything to our child.
The hotel itself was great. Room was large with plenty of storage and hanging space. Nice to have a table rather than having to sit in our bed.
Close to stations, Ueno is about a 7-8 min walk but there was another couple of stations closer so we used those. 7/11 2 mins walk away. Close to Ameyoko for food and shopping. Ueno park was great for a walk and we visited the zoo.
The onsen! So lovely and such a treat to head up there after a long day to relax. My husband and I visited a few times and both loved it. Never full and felt relaxing.
The staff were so helpful, we had an issue on check-in where we charged the wrong card. Once we realised we asked them if they could update it, they were fantastic. We had a refund on the other card within minutes and they were on the phones to banks making sure all was ok. Really great service.
The only minus is no free coffee for guests, they have a café and coffee wasn't expensive but still it would have been nice for a few hours in the morning. They do have free soft drinks during the day, which includes ice coffee though.
We would 100% stay again, even if just for the Onsen!"
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