“We had a reservation for two rooms, but the front desk clerk could only find one. She immediately blamed Expedia. When I pulled up my confirmation and receipt from Expedia showing two rooms, she still said the problem was because I used Expedia as a third party vendor and had I booked direct it would not be a problem. I asked, several times, if the second reservation could be under my daughter’s name. I gave her the name at least twice and she said it wasn’t there. Finally a manager stepped in...
“We had a reservation for two rooms, but the front desk clerk could only find one. She immediately blamed Expedia. When I pulled up my confirmation and receipt from Expedia showing two rooms, she still said the problem was because I used Expedia as a third party vendor and had I booked direct it would not be a problem. I asked, several times, if the second reservation could be under my daughter’s name. I gave her the name at least twice and she said it wasn’t there. Finally a manager stepped in...
Robert