"The hotel was very nice overall. Beds were comfortable. Bathroom was very dated and dim but clean. The location was the best amenity.
Our room was described as a two queen balcony river view, which saying it had a balcony was a stretch. The balcony was so tiny and had loose wood. It felt unsafe with even one person on it, and there was no room for more than one or even a chair. There are were inexplicably soft boards right inside the balcony door, which you had to pass to get to the bathroom. It was very disorienting to be stepping onto boards that sink as you walk to/from the bathroom in the dark.
The room had very few outlets and the outlets on the light didn’t work. This was frustrating with a cpap, since we had to crawl under the bed and unplug the light to have a functional outlet.
The location of the room was convenient, but there are 3 rooms (417, 419, and 421) that are all in the main hallway between the check in desk and every other room in the west wing and right by the valet stand, the bellman’s closet, and the gift shop. The room is poorly insulated and we could hear every word of every conversation in the hallway, whether it was guests or employees. This included the front desk worker coming down to yell at the valet worker at nearly 11pm, when we were already in bed. It also included being woken up at 4am by an early departing couple where the wife was yelling at her husband to make sure he remembered his teeth.
Would stay here again but not in this room"
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