โGreat property and great customer service ! The room was very clean and smelled great, bed was super comfy and there was a target and restaurants right around the corner ! We were about 15 minutes from Salem and about 30 from Boston so it was a great location. I would highly recommend this hotel and would stay here again ! โ
โWhen i check in, receptionist was not kind.. it was ok even not kind, but whatever i request her something, she always said NO or WE DONT HAVE..
Hotel does not have plastic fork, spoon, hot boiled water..etc..
And main thing was cleaness and smell at room.
I didnt realize what is this smell, smell like not clean bathroom smell, it was 1st floor anyway..
I coulnt sleep and feel very uncomfortable. Hotel should do something for this.. buy some fragrant or ..... hu.. i am not going to use this...
โThe staff there are amazing; they are very friendly and helpful! When I called regarding late check in, John stayed on the phone to offer great suggestions on scenic alternative routes to also avoid heavy traffic. When we arrived, John provided recommendations for nearby dining for dinner. The room was clean and suited our needs. Moreover, the dining staff at breakfast answered all our questions and provided excellent, attentive service. โ
"Clean and comfortable room with a beautiful view. I regret that I stayed only one night. I would definitely stay at CitizenM Hotel again in the future!"
"We had a truly wonderful stay at this hotel, which made our trip to Boston even more special.
The location is unbeatable โ just a short walk from many major attractions, and only about 10 minutes from Back Bay Station. We walked everywhere during our stay! The hotel has a cafรฉ and a Mexican restaurant on the first floor, as well as a bar in the basement. Convenience stores and Whole Foods Market are nearby, which made it easy for us to grab fruits and snacks.
The staff were incredibly kind and helpful throughout our stay. Communication was seamless and efficient โ we appreciated being able to reach them easily via text, and any requests we had were addressed promptly and thoughtfully.
Our room had a shared bathroom, but we were very impressed with how clean and well-maintained everything was. Towels were provided generously, and the shared bathroom and shower facilities were spotless. The bedding was also clean and very comfortable. Thereโs even a microwave available in the basement, which was a nice bonus.
Thanks to this hotel, our Boston trip was elevated to a whole new level. It was truly the perfect place for our family, and if we ever return to Boston, we wouldnโt hesitate to stay here again. We are deeply grateful for the warmth and dedication of the staff โ thank you for making our stay so memorable."
