"Overall, it was a good hotel; some staff were very helpful, others not. It's right in the centre of Times Square - if you are planning on seeing Broadway shows, it's a great location. As a first-time visitor, it was quite central compared to other places in New York, and the subway is close and convenient - it was easy to go explore all the other boroughs. The bed is very comfortable. The cleaners will come to change your towels and take out the garbage, but other than that, the room is pretty untouched. The bar in the lobby is convenient, and being out of town, you get a $34 credit per day to use (I'm not sure if this was a promo or not), but it's fun to grab a drink before going out. As we arrived very early and check-in was not until 4 pm, they tried to accommodate us by letting us into our room early, but we only got to our room around 2:30 (I would opt for an early check-in option so you can fully maximize your first day if you are arriving early, as we did). Upon check-in, a card is required for a $300 deposit, although upon check-out, you only get $150 back due to "Taxes"; these should've been included in the price of the hotel when booking, as we were told we would get the full $300 deposit back."
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