맨체스터의 럭셔리 호텔

“Very rude and unethical people,non challant and extremely dirty toilet. Room service will clean and make one side of the room and leave the rest unattended… They did it the first time,we thought it was a mistake but repeated same yesterday ,means that’s just who they are. The first thing my husband said upon our checkout was how extremely unprofessional the people were. It’s really sad and left a bitter taste in my mouth .”

“Bathroom was quite tired looking, cracks and flaking paint and smelled a bit of drains. The curtains weren't big enough to cover the full length of the window so when they shut in the middle there were big gaps at each side. When another party in my booking tried to check-in later they were told by staff there was no room booked in their name, and then were given a room key to someone else in the bookings room, only to find out when they opened the door and the person cried out to let them know...