영국의 럭셔리 호텔

“Very disappointed with our stay at The Grand. I’ve never left a negative review about a hotel before but I feel compelled to, particularly because the reply I gave directly to their own request for feedback has gone ignored. I booked two rooms; one for my Mum on her own and one for myself and my 8 year old daughter. I stay in about 20 different hotels a year and am fortunate to stay in some beautiful places but The Grand fell short for 5 stars. I would say this is no reflection on the team,...

“Appreciate the hotel is due to close/have a refit but: 1. Check in staff were disinterested and not the level of experience and welcome you'd expect from a 5 star hotel (note not the doorman who was excellent). 2. The rooms are tired and in desperate need of renovation (possibly to be expected given planned closure but not reflected in the rates or star rating). 3. Despite a B&B rate, cooked items were charged extra - okay if the quality was there but it wasnt (over cooked poached eggs, average...

“Great location wonderful service great staff room was beautiful and clean. Everybody was very attentive. I really loved it recommended.”

“정말 너무 맘에 드는 호텔이지만, 가격이 비싼게 흠. 하지만 정말 좋다. 서비스는 좋음, 호텔조식은 약간 짜지만, 충분히 먹을만함. 실내수영장은 크기가 작다. 너무 좋아서 다시 가고싶지만, 값에 망설이게 될듯”