Dear Mr. Kyungtae, Thank you for choosing The Exchange Regency Residence Hotel as your preferred hotel here in Ortigas. We are very excited to having you with us again soon! Best regards, Leo Amante Asst. Front Office Manager

친애하는 경태 씨 이 호텔에 대한이 감동적인 의견에 감사드립니다. 당신이 우리의 위치를 좋아한다는 것을 알고 우리의 마음을 따뜻하게합니다. 우리 직원은 당신에게 편안한 숙박을 제공하는 친절한 서비스를 제공 할 수있었습니다. 우리의 헌신적 인 직원은 당신이 그들에 대해 어떻게 생각했는지 배우게되어 기쁘고 더 나은 일을하도록 영감과 동기를 부여 할 것입니다. 우리는 곧 다시 우리와 함께하게되어 매우 기쁘게 생각합니다! 친애하는, 레오 아만 테 Asst. 프론트 오피스 매니저

Dear Mr. Minjae, Thank you for choosing The Exchange Regency Residence Hotel as your preferred hotel here in Ortigas. We are very excited to having you with us again soon! Best regards, Leo Amante Asst. Front Office Manager

에두 씨, 시간을내어 저희 숙소에 대한 의견을 보내 주셔서 감사합니다. 고객의 의견을 듣는 것이 비즈니스를 개선하는 가장 좋은 방법이므로 모든 의견을 환영합니다. 우리는 당신의 체류를 더 기억에 남는 것으로 만들지 못했다는 소식을 듣게되어 기쁩니다. 객실 청결에 대한 귀하의 우려는 하우스 키핑 팀과 공유되었으며 서비스 표준이 준수되도록 내부 감사가 수행되었습니다. 물론, 엘리베이터 중 하나는 현재 포괄적 인 예방 유지 보수를 받고 있으며, 모든 승객과 임차인을 수용하기 위해 엘리베이터 2 대를 운영하는 것만으로도 우리에게는 문제가되었습니다. 이미이 문제를 서비스 제공 업체에 전달하여이 문제를 즉시 해결했습니다. 일시적인 조치로, 피크 시간에는 리프트를 수동으로 조작하고 가동 중지 시간 동안 교통량을 예측하기 위해 체크 아웃 시간 전에 수하물 지원을 제공합니다. 친절하게 우리를 위해 일회성 수차로 취급하고 우리가 잘 알고있는 환대의 표시가 아닙니다. 우리의 진심으로 사과 드리며, 우리가 당신을 얼마나 소중하게 여기는지 보여줄 수있는 기회를 갖게되기를 바랍니다. 친애하는, 레오 아만 테 Asst. 프론트 오피스 매니저

Dear Valued Guest, Thank you for choosing The Exchange Regency Residence Hotel as your preferred hotel here in Ortigas. We look forward to seeing you again! Best regards, Leo Amante Asst. Front Office Manager

Dear Mr. Kyungtae, Thank you for choosing The Exchange Regency Residence Hotel as your preferred hotel here in Ortigas. We are very excited to having you with us again soon! Best regards, Leo Amante Asst. Front Office Manager

Dear Minjae, Thank you for choosing The Exchange Regency Residence Hotel as your preferred hotel here in the Philippines! Hope to see you again soon! Best regards, Leo Amante Asst. Front Office Manager

Dear Minjae, Thank you for choosing The Exchange Regency Residence Hotel as your preferred hotel here in the Philippines. Hope to see you again soon! Best regards, Leo Amante Asst. Front Office Manager

Dear Mr. Kyungtae, Dear Ms. Alma, Thank you for choosing The Exchange Regency Residence Hotel as your preferred hotel here in Ortigas. Hope to see you again soon! Best regards, Leo Amante Asst. Front Office Manager

Thank you for taking the time to review our property and giving us a 4-star rating. We look forward to having you with us again soon.

Dear Valued Guest, Thank you very much for choosing The Exchange Regency Residence Hotel. We regret to hear that that there was a delay in delivering your request the last time you stayed with us. Please accept our sincere apology for the delay. We would like to assure you that this is an isolated case and is not the standard of the hotel. We hope that you would give us another opportunity to be of service to you. Thank you. Sincerely, Hazel Hazel G. Novelles Director of Sales & Marketing On behalf of The Exchange Regency Residence Hotel

Dear Kyungjae, Thank you very much for choosing to stay with us. We are glad to hear that you find the hotel clean and that our Housekeeping staff is there to take care of you and your room. We hope to see you again soon! Sincerely, Hazel Director of Sales & Marketing On Behalf of The Exchange Regency Residence Hotel

Dear Eaunkyung, Thank you very much for choosing to stay with us! We hope to see you again soon! Sincerely, Hazel Hazel G. Novelles Director of Sales & Marketing On behalf of The Exchange Regency Residence Hotel

Dear Audie,Thank you so much for taking the time to share your experience during your recent stay. We are very happy to hear that you enjoyed your recent stay with us. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay exceptional.Looking forward to your next stay with us.Keep safe and Godspeed,Arvin RaymundoAssistant Front Office Manager

Dear Estelita,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience. Hotel management is currently looking at your comments so that we can rectify and improve certain aspects of our operations. We would like to assure you that this is not something that The Exchange Regency is known for. Please do note that we conduct regular pest control treatment as a proactive measure to eliminate the presence of cockroaches and the like.We hope that you will accept our sincere apologies and give us another opportunity to be of service to you again.Stay safe and Godspeed,Arvin RaymundoAssistant Front Office Manager

Dear Mr. Alper,Thank you so much for taking the time to share your experience during your recent stay. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience.Looking forward to your next stay with us.Keep safe and Godspeed,Arvin RaymundoAssistant Front Office Manager

Dear Mr. Kenni,Thank you so much for taking the time to share your experience during your recent stay. We appreciate your feedback on our room cleanliness as it helps us identify the areas we can improve for a better guest experience. We would like to assure you that this is not something that The Exchange Regency is known for.Your comments is being looked at so that we can rectify and correct certain aspects of our operations. Rest assured that your concerns will be forwarded to our Housekeeping team. We hope that you will accept our sincere apologies and give us another opportunity to be of service to you again. Keep safe and Godspeed, Arvin RaymundoAssistant Front Office Manager

Dear Frederic,Thank you so much for taking the time to share your experience during your recent stay. We are very happy to hear that you enjoyed your recent stay with us. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay great.Looking forward to your next stay with us.Keep safe and Godspeed,Arvin RaymundoAssistant Front Office Manager

Dear Dean,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience. We would like to assure you that this is not something that The Exchange Regency is known for. Please do note that we conduct regular pest control treatment as a proactive measure to eliminate the presence of cockroaches and the like. We wish you could have informed us immediately with your room concerns, we could have sent our housekeeping to help resolve your concerns.Please do note that Management is currently taking steps to improve our facilities and services. We are pleased to inform you that the hotel has started with our room renovation and will be ready within the year.We hope that you will accept our sincere apologies and give us another opportunity to be of service to you again.Stay safe and Godspeed,Arvin RaymundoAssistant Front Office Manager

Dear Prince,Thank you so much for taking the time to share your experience during your recent stay. We are very happy to hear that you enjoyed your recent stay with us. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay exceptional.Looking forward to your next stay with us.Keep safe and Godspeed,Arvin RaymundoAssistant Front Office Manager