"Upon arrival the bellman was right at our car door waiting to greet us and assist with our bags. The valet service at the hotel, even though we learned they are a third-party vendor and not actually connected to the Hilton, was polite and very helpful! They represented the Hilton very well! Our car was safe all weekend and ready to go when we were heading out!
Check in process was very smooth and even though I had a special request, they worked with me to be able to complete (not a lot of hotels would do that). Lobby was very clean, smelled good, and even though it was busy, it didn't feel crowded or overwhelming.
You have to use your room key card to access floors in the hotel (added safety appreciated!), elevator was very fast, and the room was already cooled down before we got in. We were greeted by name on the hotel tv (nice touch!) and everything was so comfortable!
The only downfall to our room was that this suite was designed with an adjoining door between our suite and the one next to us (for bigger groups that would want to use that door). The guests staying in the room was insistent on turning the door knob, pushing the door back and forth to try and open it, when it was clearly locked. It was a bit disruptive especially in the early morning hours when you're still asleep and get woken up by the sound of someone trying to get through that door. The hotel can't control how other guests behave, but we may ask for a suite next time that didn't have that door."
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
