Mokoia Island, Bay of Plenty Region hotel rooms at the Independent

"Was up stairs that were difficult for my senior mum. No lift. Suitcases etc were very challenging to manoeuvre. Our fault they told me for not specifying wheelchair access - but she doesn’t need a wheeelchair! TV wouldn’t work. Such a weird place to exit - gates were tied up. Bit of an odd vibe. "

"Amazing place for families. Picturesque. "

"Room was spotless! Customer service was accommodating and excellent. Parking was very easy and free!"

"Great mineral pools. Clean room "

"work out facilities marginal. Staff friendly. Buffet adequate but I wouldn't go there unless it was for convenience -which it definitely was on last day. Comfortable beds!"

"The hotel advertises a free airport shuttle, but they do not have one. I contacted them before arrival to arrange pickup, and they told me the shuttle does not exist. I had to pay for a taxi. When I asked the hotel to reimburse the taxi cost, they refused and told me to contact Expedia. This is misleading and caused unnecessary expense."

"Reserved a room with a king bed but got a room with a queen bed. Toilet in room needed a cleaning. Looked like it was missed when they did a between stay clean. Rusty and older bathroom. "

"This hotel exceeded my expectations by far!"

"Shower head is blocked. Temperature of shower is not consistent. Bathroom need some serious do up."