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"The AC in the room kept it at the cooler temperature I like at night. The drinks and food in the lobby restaurant/bar were very good, but I would have liked a rooftop bar with a view - similar to the 81st floor bar in the hotel across the street. The restaurants on the 11th floor of the Lotte Dept. store provided several reasonably-priced options for dining. It was convenient having 3 phones in the room. There was a gap between the bottom of the entrance door to the room and the carpet, so some noise carried through from the hallway - not a major issue, but it did wake me up."

"The Grand Hyatt Seoul has a fantastic location above Itaewon with beautiful views, and that's about all it has going for it. The service was among the worst I have experienced at a hotel in this category. I repeatedly asked for housekeeping and no one ever came. Turndown service simply doesn't exist here. For a property charging luxury rates, these are basics, not extras. Credit where it's due: a manager kindly moved me to a renovated room, which was a welcome gesture, and breakfast was decent enough. But one helpful staff member cannot make up for a hotel that seems indifferent to its guests. If you are considering the Grand Hyatt for a Seoul trip, I would strongly recommend the Four Seasons instead — comparable location in old Seoul, and they actually understand what service means."

"Fantastic "

"Lovely property, and overall a beautiful hotel. Unbeatable location. Staff were friendly and very helpful. We ate at one of the restaurants in the hotel and had a wonderful Korean meal. We had a suite, which was spacious and convenient. Negatives would be the lighting in the bathroom was poor and the furnishings were little worn in spots. "

"Ckean rooms, family friendly and good breakfast buffet."