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"The hotel is located very centrally - only one block away from the Otaru canal. The immediate area featured tons of dining options. The room was small but very clean and functional. My only very minor complaint is that there is no coffee maker in the room. Everything else was great and I would definitely stay there again. "

"Nice staff "

"Staff were so helpful from the minute we checked in. We were early but they had the room ready for us and it was a huge wonderful room with spacious bathrooms and a quiet place. The decor and interior are rather dated and unremarkable, but it is kept very clean and neat. It's as if you've stepped into a time machine back to the 60's. But, that's not necessarily the worst thing. Everything seems to slow down and people take time to do their jobs with care and oride. We loved it!! The breakfast was fresh, delicious, and amazing variety of japanese and western breakfast items. Everything was so fresh and so well prepared with plenty of Hokkaido specialty items. Just skip the oddly dry roast pumpkin and overcooked sticky corn (fresh corn only needs 3 mins in boiling water). The location is excellent and it's a small town so easy to walk to see sights. This place is well worth going to! Everyone had a positive and caring manner to them. It was truly a refreshing experience!!"

"Nice hotel connected to train station and shopping mall. Needs alittle updating but very ckean"

"There's a lot to like about the Unwind Hotel. The location is excellent as is the overall decor and atmosphere of the hotel. The service was prompt and very friendly. Even though we don't speak Japanese there were no problems. The restaurant was fantastic. In particular the breakfast that came with our room was like nothing I've experienced before. A variety of small dishes that were delicious. The free wine happy hour in the bar was a nice bonus. The room was a bit small, but that was expected and not unusual for Japan. The shower was one of the best I've encountered in Japan."

"Wonderful stay!"

"convenient location and lovely staff! onsen hours quite convenient as well."

"Room is clean and brand-new. Staff are helpful but need more attention to the guests. There are shops nearby. Public bath and sauna are good but small. "

"The front desk agent, Ms Umeda helped me a lot when I had a trouble. She helped me and save my Japan trip! Thank you so much!! This is our second time to stay at Authent Hotel, convenient location and loved the Polo Star top lounge. Nice view and so relaxing after long walking sightseeing. "