Otaru, Hokkaido Prefecture hotel rooms at the Hotel Monterey Group

We had a wonderful stay at this hotel. The property was very clean, quiet, and private, which made it the perfect place to relax. The staff were all incredibly kind and welcoming. We would especially like to thank the lady who served us during dinner and breakfast. She was very friendly, attentive, and helpful throughout our stay. Although her English was limited, she went above and beyond by using Google Translate to explain the menu and answer our questions. Her effort and warm hospitality...

Close to the airport and shuttle service was available.

최고의 숙소였습니다. 일본 가정집의 정취를 느끼시려면 꼭 여기에 숙박하세요! 숙소에 사장님 옛날사진들을 볼 수 있는데, 여기가 얼마나 시간이 흘러 추억이 쌓였는지 가늠할 수 있어요. 허그상과 모모상도 정말 귀여워요! 객실마다 공간이 충분히 넓고 샤워시설도 적당합니다. 그리고 아침식사 서비스 또한 아주 좋았습니다

This hotel is very close to the famous canal and bar / Izakaya area. The staff were pleasant and kind. My room was super clean. Free wine tasting in the evening.

Price is good. We are a family of four and we got a container with six beds. The room is clean but my daughter complained that it has some sort of motor oil or paint smell (I didn’t smell anything). Staff was friendly. They allowed me to check in at 2pm. Their instruction of finding the hotel helped. Location is nice. I recommended for family more than 4 people as it is not easy to find room with 6 beds. The room is narrow because it is a container.

The buffet breakfast was amazing, the room and onsen were maintained very well like new, front desk staff esp. Yuki was very helpful and patient to answer my questions. I will stay here again.

飯店離小樽運河很近，也有免費停車位，對自駕者是很棒的優點。房間比我預期的還有乾淨&舒適，房間設計簡潔和備品、睡衣都有搭配，很喜歡會想再來住！

This hotel's location can't be better. Close proximity to the canal, art museums, the popular shopping street and bus access. Pleasant one night stay.

Staff was so kind and accommodating!

Spent 2 nights here on a side quest from Tokyo before heading back to the US. Location was great. Maybe 5 min walk from the station. Easy check in, friendly and helpful staff. Room was considerably smaller than our room in Shibuya, but it was 1/5 the price. Clean and in good shape. Only big downside was lack of pillows and a very hard mattress. Could not figure out the AC - never seemed to blow cold even after deciding the instructions. Thankfully it's 0° in mid March, and they have a nice...

Everything was great! Looking forward to this property on my next visit to Japan.

Everything was great

Great, helpful staff, lovely room.

Clean and excellent staff

The breakfast buffet had an amazing variety of fresh Japanese and Western dishes and beverages. Outstanding! The public bathing area was beautiful and well-equipped. The hotel itself is clean and conveniently located to the shopping district and the train/bus station.