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"Amazing staff, room size was great, the onsen spa was very relaxing and the breakfast buffet was fantastic "

"Hotel was in a great location, close to Sapporo Station (only 2 blocks away). Enjoyed how close this hotel was to the station but away from the hustle and busyness around Sapporo Station. Stayed in a superior queen room for 4 nights. For 2 people the room was just enough space with our backpacks, 1 large suitcase, and 1 carry-on suitcase. The amenities available were great - providing various toiletries for use at the front (face lotion, cleanser, bath towel, etc.). Breakfast buffet was delicious with a good variety of items to select and staff on top of making sure things were restocked quickly. Staff were always helpful and welcoming. Didn't try the restaurants downstairs in the lobby level (Sapporo seafood specialty dishes and a Spanish tapas like bar), but it was great to have that option available, especially when snowing outside. Colleen Charles"

"Great room, great staff. There is a bus stop for airport line just in front of the hotel and runs every hour. The underground pathway is also close to the hotel, it is walkable to everywhere in Sapporo "

"Big room for Japan. Very clean and very thorough cleaning every day. Staff were very friendly and super helpful. Check in /check out quick and efficient. Great location with Sapporo station 5 minutes walk away and main shopping area about 15 minutes walk."

"I have always known this particular hotel very well since my teens, and have always stayed here with my family during most of our overseas trips to Hokkaido for the past decade or so. Now, I've conquered it and stayed here alone. The room was comfortable and was just the way I remembered it, especially the surroundings of the entrance hall. The staff were very hospitable and one of them went as far as assisting me with my baggage to the cab when I checked out. Waking up to the views of the Sea of Japan was one of the most memorable aspects of my stay here. Otaru-chikko Station was also located nearby, which was convenient for me to access my railway day trips. When I checked out and informed them that I had baggage, they offered to get a cab for me to Otaru Station, which was a huge bonus. Whenever booking this hotel, remember the golden rule to always reserve a room facing the Sea of Japan. Thank you, Grand Park Otaru, for such a wonderful stay over the Christmas break! Whenever I do get the chance to come to Hokkaido again, I shall gladly come back!"

"Location is very good. Walking to Odori Park, Susikino. Complementary lounge offers free drinks and snacks! Breakfast is best, even provide Soup Curry"

"I had a great experience with my family. I booked a room for two, but two more family members ended up joining. The room was so spacious that two additional beds could easily fit. The room was clean, staff were helpful, and dining was excellent. I only wish that the hotel provides a public baths!"

"Nice, clean and spacious hotel room."

"Less than 1 min walk to Otaru Station. Amazing hotel in Otaru. Clean and spacious room, convenient walk to nearby attractions. Regret staying only for 1 night in Otaru and in this hotel. Even if we were to stay one week, there will be enough interesting places to visit. "