외관

더 클래런던 호텔 & 스파 여행 후기

4 out of 5
더 클래런던 호텔 & 스파
401 W Clarendon Avenue, Phoenix, AZ

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 1007개 이용 후기 중 360개" "
평점 8 - 좋아요. 1007개 이용 후기 중 203개" "
평점 6 - 괜찮아요. 1007개 이용 후기 중 166개" "
평점 4 - 별로예요. 1007개 이용 후기 중 140개" "
평점 2 - 너무 별로예요. 1007개 이용 후기 중 138개" "

7.4/10

청결 상태

8.2/10

직원 및 서비스

6.8/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

10/10 - 훌륭해요

Deborah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff.
2024년 4월에 3박 숙박함
답변 제공: Melinda 님, 2024년 4월 18일
Thank you for taking time to share your positive experience! We're thrilled you loved the Clarendon Hotel. Your satisfaction is our top priority. Until next time! Cheers!

10/10 - 훌륭해요

Theresa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
VERY friendly staff. Room was very clean. Small hotel but offered pool, hot tub, patio. Comfortable.
2024년 4월에 1박 숙박함
답변 제공: Melinda 님, 2024년 4월 17일
Thank you for taking the time to share your positive experience! We're thrilled you loved The Clarendon Hotel. Your satisfaction is our top priority. Until next time! Cheers!

4/10 - 별로예요

James 님, Tucson

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
the property is in major need of an upgrade... old bathroom fixtures... poor lighting in the bathroom
2024년 4월에 1박 숙박함
답변 제공: Brent 님, 2024년 4월 16일
We're sorry to hear that your stay didn't meet your expectations at the Clarendon Hotel. Your feedback is invaluable, and we want to ensure a better experience for you in the future. Please connect with us directly so we can address your concerns, updating the bathrooms and lighting will be the next phase of our room upgrades. We are just finishing up the first phase of this process. Thank you for bringing this to our attention.

6/10 - 괜찮아요

Luis

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Staff was very friendly and helpful. I was able to text a maintenance request and they got back almost immediately with maintenance at my door on minutes. That being said... The room was dusty and finishings are all chipped and worn.
2024년 4월에 1박 숙박함
답변 제공: Aubrey 님, 2024년 4월 15일
Thank you for taking the time to share your positive experience, about our Staff and Texting service. We apologize for any shortcomings you experienced during your stay with us at the Clarendon Hotel. We take your feedback seriously, thank you for sharing your feedback so we can improve.

6/10 - 괜찮아요

Davin

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 2박 숙박함
답변 제공: Aubrey 님, 2024년 4월 14일
We're disappointed to hear that your experience at the Clarendon Hotel fell short of expectations. We apologize for any inconvenience, and we appreciate your feedback.

4/10 - 별로예요

Jessie

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
So, it is a cannabis hotel. There are dedicated areas for it and rooms for it. There are areas in the halls that wreak. I did not know this will booking and was not okay with it but I couldn't find another room that wouldn't cost an absolute fortune due to a basketball thing happening over the weekend I was there. It is in the ghetto. There were a number of things that were broken in my room- the shower handle, the safety bar, several lights, the remote for the air conditioner. It wasn't the cleanest. The staff were very nice.
2024년 4월에 2박 숙박함
답변 제공: Maggie 님, 2024년 4월 8일
We apologize for any inconvenience you experienced during your stay. Your feedback is important, and we are committed to making improvements. We would appreciate the opportunity to address your concerns directly. Please reach out to us so we can work towards a resolution,Thank you.

8/10 - 좋아요

Linda

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
There was no phone in the room to contact the front desk. We had to go down to the front desk to get toilet paper.The desk chair was broken, it would not rise up . I felt like a little kid sitting up to a big table.It was hard to do computer work. The staff were very friendly.
2024년 3월에 3박 숙박함
답변 제공: Aubrey 님, 2024년 4월 8일
We apologize for any inconvenience you experienced during your stay at Clarendon Hotel. Your feedback is important, and we are committed to making improvements. For your concern about the phone, our staff should have told you during check in that we do not have phones, we apologize, and will ensure this lapse of information doesn't happen again. Thank you for your feedback.

6/10 - 괜찮아요

Jason

연인과의 여행
Wasnt as nice as what the website made it seem. Pretty much an over glorified Super 8 motel
2024년 3월에 1박 숙박함
답변 제공: Maggie 님, 2024년 4월 7일
We are truly sorry to hear about your experience here. Your feedback is crucial and we take it seriously. We would appreciate the opportunity to address your concerns directly. Please reach out to us so we can work towards a resolution,Thank you.

10/10 - 훌륭해요

Tarsha

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice location and great stay!
2024년 2월에 3박 숙박함
답변 제공: Missy 님, 2024년 4월 6일
We are so happy to hear that you enjoyed your stay with us. We hope to have you back in the near future!

6/10 - 괜찮아요

Ashley

I liked that the rooms were outside and viewed the pool. Furniture in hotel was a little warped but clean nonetheless
2024년 3월에 1박 숙박함
답변 제공: Aubrey 님, 2024년 4월 7일
We apologize for any shortcomings you experienced during your stay with us at the Clarendon Hotel. We take your feedback seriously, thank you for taking the time to let us know how we can improve for our guests.

10/10 - 훌륭해요

Rachel

출장 여행
Overall ok
2024년 4월에 2박 숙박함
답변 제공: Melinda 님, 2024년 4월 3일
Your positive review just made our day! It's fantastic to know you enjoyed your time here at The Clarendon Hotel. Come back and make more memories with us!

2/10 - 너무 별로예요

Jason

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Horrible experience
2024년 3월에 1박 숙박함
답변 제공: Missy 님, 2024년 3월 30일
We are truly sorry to hear about your experience here. Your feedback is crucial and we take it seriously. We would appreciate the opportunity to address your concerns directly. Please reach out to us so we can work towards a resolution. thank you.

10/10 - 훌륭해요

Korina

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice.
2024년 3월에 1박 숙박함
답변 제공: Melinda 님, 2024년 3월 28일
We're thrilled that you had a fantastic time with us! Your positive feedback means the world to us. Can't wait to host you again.

10/10 - 훌륭해요

Pamela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very refreshing experience of customer service, ambience and historic property. I’ll be back
2024년 3월에 2박 숙박함
답변 제공: Melinda 님, 2024년 3월 29일
Thank you for your glowing review! We're thrilled that you had a fantastic time with us! Your positive feedback means the world to us. Can't wait to host you again!

10/10 - 훌륭해요

Karen

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rooms were nice and the bed was comfortable
2024년 3월에 1박 숙박함
답변 제공: Melinda 님, 2024년 3월 27일
Thank you for your glowing review! We're excited to hear you enjoyed your stay at The Clarendon Hotel. Looking forward to welcoming you back soon.

6/10 - 괜찮아요

EBRAHIM

Not worth the price they charge!
2024년 3월에 3박 숙박함
답변 제공: Maggie 님, 2024년 3월 28일
We're truly sorry to hear about your experience here. your feedback is crucial, and we take it seriously. We would appreciate the opportunity to address your concerns directly. Please reach out to us so we can work towards a resolution. Thank you.

8/10 - 좋아요

Abigail

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet and polite place
2024년 3월에 3박 숙박함
답변 제공: Maggie 님, 2024년 3월 26일
Thank you for taking the time to share your positive experience!

10/10 - 훌륭해요

Aiyetoro

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Maggie 님, 2024년 3월 26일
Thank you for taking the time to share your positive experience!

6/10 - 괜찮아요

Holly

좋아요: 직원 및 서비스
2024년 3월에 3박 숙박함
답변 제공: Maggie 님, 2024년 3월 24일
Thank you for your honest feedback. On behalf of our team, We take your feedback seriously to ensure a better experience for our guests in the future.

10/10 - 훌륭해요

Jose A

2024년 3월에 1박 숙박함
답변 제공: Melinda 님, 2024년 4월 10일
We're thrilled you had a fantastic time with us! Your positive feedback means the world to us. Can't wait to host you again!

10/10 - 훌륭해요

Edwin

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service
2024년 3월에 1박 숙박함
답변 제공: Maggie 님, 2024년 3월 21일
We're thrilled you had a fantastic time with us ! Your positive feedback means the world to us. Can't wait to host you again!

10/10 - 훌륭해요

Aura

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The building is older and has some chipped paint and normal wear, and the rooms are quite bare. But overall the hotel was clean and well cared for, the amenities were great, and the area was beautiful. The restaurant in the hotel was excellent. All of the staff were kind, approachable, and helpful.
2024년 3월에 2박 숙박함
답변 제공: Maggie 님, 2024년 3월 21일
We're thrilled you had a fantastic time with us ! Your positive feedback means the world to us. Can't wait to host you again!

10/10 - 훌륭해요

frank

2024년 3월에 1박 숙박함
답변 제공: Maggie 님, 2024년 4월 10일
We are so happy to hear that you enjoyed your stay with us. We hope to have you back in the near future!

8/10 - 좋아요

Cassandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Melinda 님, 2024년 3월 22일
Wow! Thank you for taking time to share your positive experience! We're thrilled you loved the Clarendon Hotel. Your satisfaction is our top priority. Until next time!Cheers!

4/10 - 별로예요

john

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
room was super spartan, no place to sit, no blow dryer, no luggage rack for suitcase, no closet, no ice machine on site. very disappointing as we were there several years ago and really enjoyed it
2024년 3월에 2박 숙박함
답변 제공: Melinda 님, 2024년 3월 21일
We're truly sorry to hear about your experience here. Your feedback is crucial, and we take it seriously. We would appreciate the opportunity to address your concerns directly. Please reach out to us so we can work towards a resolution. Thank you.

2/10 - 너무 별로예요

Tonia

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Read the reviews before booking. I made the mistake of booking based on price and found out that it was a 21 only hotel. They have bands playing on a nightly basis in their pool area and it was pretty loud so if you want a good night's sleep, this is not the place. If you like to party, this is the spot. They do end around 10pm however, you still have weird people lurking around. Our first night was tolerable due to the staff being very nice. However, there was a strange guy walking around, just staring at people and it was uncomfortable. The second night, one staff member was extremely rude and when I explained to him that we didn't have issues with staff the night before and the rules of the hotel. In the middle of the night, there was a woman screaming and it went on for hours before it went silent... this place is weird!! If you love to smoke pot, they have a private smoking area for you - I'm guessing that's the reason they have a resort fee? This place made no sense to me and I will never be booking here again.
2024년 2월에 2박 숙박함
답변 제공: Melinda 님, 2024년 3월 21일
We're truly sorry to hear about your experience here. your feedback is crucial, and we take it seriously. We would appreciate the opportunity to address your concerns directly. Please reach out to us so we can work towards a resoulution. Thank you.

2/10 - 너무 별로예요

Botros

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Service are terrible’the door is distorted take me time to open it
2024년 3월에 1박 숙박함
답변 제공: Melinda 님, 2024년 3월 20일
We're sorry to hear that your stay didn't meet your expectations at The Clarendon Hotel. Your feedback is invaluable, and we want to ensure a better experience for you in the future. Please connect with us directly so we can address your concerns. Thank you for bringing this to our attention.

6/10 - 괜찮아요

Brian

출장 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Not having the restaurant open for cooked breakfast until 9AM and not open on Sunday's or Monday is disappointing for someone staying for business. Also having no working WIFI the entire time of my four day stay was also a big problem while trying to work....
2024년 3월에 4박 숙박함
답변 제공: Maggie 님, 2024년 3월 19일
We're sorry to hear that your stay didn't meet your expectations at the Clarendon Hotel. Your feedback is invaluable,and we want to ensure a better experience for you in the future. Please connect with us directly so we can address your concerns.

8/10 - 좋아요

Clay

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was the best. Good place to stay when you have a flight in the morning. Clean.
2024년 3월에 1박 숙박함
답변 제공: Melinda 님, 2024년 3월 18일
We're thrilled that you had a fantastic time with us! Your positive feedback means the world to us. Can't wait to host you again.

8/10 - 좋아요

Wesley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fun modern redo on an older property we will definitely be back for adults only pool parties
2024년 3월에 1박 숙박함
답변 제공: Melinda 님, 2024년 3월 19일
We're thrilled that you had a fantastic time with us! Your positive feedback means the world to us. Can't wait to host you again!

10/10 - 훌륭해요

Brandon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Melinda 님, 2024년 3월 16일
Thank you for your glowing review. We are happy to hear you enjoyed your stay at The Clarendon Hotel. Looking forward to welcoming you back soon!

2/10 - 너무 별로예요

Emily

2024년 3월에 1박 숙박함
답변 제공: Melinda 님, 2024년 4월 5일
We're truly sorry to hear about your experience here. Your feedback is crucial and we take it seriously. We would appreciate the opportunity to address your concerns directly. Please reach out to us so we can work towards a resolution. Thank you

2/10 - 너무 별로예요

Ali

2024년 3월에 1박 숙박함
답변 제공: Melinda 님, 2024년 3월 16일
We apologize for any shortcomings you experienced during your stay with us at The Clarendon Hotel. We take your feedback seriously and are eager to learn more about your specific concerns. Please contact us directly so we can work towards a resolution. Thank you for your understanding/

6/10 - 괜찮아요

Colleen

별로예요: 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Melinda 님, 2024년 3월 16일
We're sorry to hear that your stay didn't meet your expectations at the Clarendon Hotel. Your feedback is invaluable,and we want to ensure a better experience for you in the future. Please connect with us directly so we can address your concerns.

4/10 - 별로예요

Lillian

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was not what i expected at all it was bare echoed and didnt seem home like. I dont know how this place is rated a 4 star .... i wouldnt rate it a 1 but its certainly not at 4. I was very disapointed. The staff was friendly and helpful thats probably the only thing i would rate a 4 for this hotel .....
2024년 3월에 1박 숙박함
답변 제공: Melinda 님, 2024년 3월 15일
We're truly sorry to hear about your experience here. Your feedback is crucial,and we take it seriously. We would appreciate the opportunity to address your concerns directly. Please reach out to us so we can work towards a resolution. Thank you.

2/10 - 너무 별로예요

Frankie

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really dirty room and nothing was clean
2024년 3월에 1박 숙박함
답변 제공: Maggie 님, 2024년 3월 14일
We're sorry to hear that your stay didn't meet your expectations at the Clarendon Hotel. Your feedback is invaluable, and we want to ensure a better experience for you in the future.

2/10 - 너무 별로예요

Elliot

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
If you're thinking about staying here, don't. There are no phones in the units so forget about service. Blow dryer was broken, and no hot water. There was also no privacy screen on the window. You're only option is pull the blinds and you'll have a dark room.
2024년 3월에 1박 숙박함
답변 제공: Maggie 님, 2024년 3월 13일
We're truly sorry to hear that your stay didn't meet your expectations at The Clarendon Hotel. Your feedback is important, and we are committed to making improvements. If you could provide more details,we'd appreciate the opportunity to address your concerns. Please contact us directly. Thank you.

8/10 - 좋아요

Jeffrey

2024년 3월에 1박 숙박함
답변 제공: Melinda 님, 2024년 3월 14일
We're thrilled that you enjoyed your time with us. Your positive feedback means the world to us. Can't wait to host you again.

4/10 - 별로예요

Richard

별로예요: 숙박 시설 상태 및 시설
There's nothing like a lukewarm shower to start the day.The amount of hot water is fixed no control. The Wednesday night roof music session was outrageously loud even though room was on third floor All in all simply not worth the price
2024년 3월에 2박 숙박함
답변 제공: Melinda 님, 2024년 3월 9일
We're truly sorry to hear that your stay didn't meet your expectations at The Clarendon Hotel. Your feedback is important, and we are committed to making improvements. If you could provide more details,we'd appreciate the opportunity to address your concerns. Please contact us directly. Thank you.

8/10 - 좋아요

Melissa

좋아요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Melinda 님, 2024년 3월 9일
Thank you for taking the time to share your positive experience! Your positive feedback means the world to us. Can't wait to host you again!

10/10 - 훌륭해요

Gregory

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Service was absolutely amazing. Very dated Area was so so. But the staff was amazing
2024년 3월에 2박 숙박함
답변 제공: Melinda 님, 2024년 3월 8일
Wow! Thanks a million for your kind words about the Clarendon Hotel. We're over the moon to hear you had such a wonderful experience. See you again soon!

2/10 - 너무 별로예요

Mehdi 님, Irvine

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
There was no ventilation, the towels had stains on them, and the plumbing is not working right. Shower water clogged first time I turned it on.
2024년 3월에 2박 숙박함
답변 제공: Maggie 님, 2024년 3월 6일
We're truly sorry to hear about your experience here. Your feedback is crucial, and we take it seriously. We would appreciate the opportunity to address your concerns directly.

4/10 - 별로예요

Robert

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Loud and noisy. Quite the party hotel!!
2024년 3월에 2박 숙박함
답변 제공: Maggie 님, 2024년 3월 3일
We're sorry to hear that your stay didn't meet your expectations at the Clarendon Hotel. Your feedback is invaluable, and we want to ensure a better experience for you in the future.

6/10 - 괜찮아요

Jerry 님, Lincoln

좋아요: 직원 및 서비스
2024년 2월에 3박 숙박함
답변 제공: Melinda 님, 2024년 3월 2일
We apologize for any inconvenience you experienced during your stay at The Clarendon Hotel. Your feedback is important,and we are committed to making improvements. If you could provide more details,we'd appreciate the opportunity to address your concerns. P.ease contact us directly. Thank you.

8/10 - 좋아요

Sharon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Reading reviews from Google & Expedia, I almost cancelled my reservation. I’m glad I didn’t. We’re not drinkers, we do smoke cannabis. This hotel offers cannabis rooms so we’ve wanted to check it out. The room was clean. The bed was pretty comfy. The 2 room Suite was set up comfortably. Cannabis lounge - reminded me of an rec room, wasn’t impressed. Rooftop lounge- we didn’t see it as we were not digging the live music that was being played up there. Pool & Hot-tub looks really fun. Overall, we enjoyed just having a place we could get away, relax and smoke weed in our room.
2024년 2월에 1박 숙박함
답변 제공: Melinda 님, 2024년 3월 1일
Thank you for your glowing review! We're happy to hear you enjoyed your stay at the Clarendon Hotel. Looking forward to welcoming you back soon!

10/10 - 훌륭해요

David 님, Gadsden

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Aubrey 님, 2024년 3월 2일
Thank you for taking the time to share your positive experience!

4/10 - 별로예요

Elizabeth

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bathroom falling apart.Deposit to check out hair dryer and iron. Restaurant closed. No spa. Under renovation.
2024년 2월에 2박 숙박함
답변 제공: Melinda 님, 2024년 2월 29일
We're sorry to hear that your stay didn't meet your expectations at the Clarendon Hotel. Your feedback is invaluable, and we want to ensure a better experience for you in the future. Please connect with us directly so we can address your concerns. Thank you for bringing this to our attention.

6/10 - 괜찮아요

Sean

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Broken couch, crappy bed and general feel that some finance bros flipped a hotel and got used demo funiture from ikea. Yeah you can smoke but the place wasn’t clean and was pretty crappy
2024년 2월에 2박 숙박함
답변 제공: Aubrey 님, 2024년 2월 28일
We're sorry to hear that your stay didn't meet your expectations at the Clarendon Hotel. Your feedback is invaluable, and we want to ensure a better experience for you in the future.

10/10 - 훌륭해요

Mace

2024년 2월에 1박 숙박함
답변 제공: Aubrey 님, 2024년 2월 25일
We're thrilled that you had a fantastic time with us! Your positive feedback means the world to us. Can't wait to host you again

10/10 - 훌륭해요

Justine

2024년 2월에 1박 숙박함
답변 제공: Melinda 님, 2024년 3월 20일
We're thrilled you had a fantastic time with us ! Your positive feedback means the world to us. Can't wait to host you again!