Find Resorts & Hotels with Spas in Playa de las Americas

"There were a collection of things that made our stay less than disappointing. Number 1: There was an extremely drunk guest who harassed our group several nights in a row, even threatening to throw a table at us. Miguel, the hotel manager, told us after we complained that there was nothing he could do until the guest physically assaulted us and is witnessed by a member of staff. Very odd and we felt totally unsafe walking around incase we came across this aggressive guest. Other reasons include: the hotel claims 7 swimming pools, but 4 are maybe 2 inches deep, and only 1 pool is heated so the other 6 are unusable. Staff were extremely rude and unhelpful. Everything seems to be an inconvenience to them. Drinks are slammed in front of you, you’ll have to wait 20mins to be served. Overall cleanliness of the hotel was ok, nothing spectacular. There were few occasions however we were given dirty cutlery and cups with lipstick on. Room amenities were not great. In 2 of the 3 rooms we had booked, the baths were broken, one of which would only work while the shower was running. Vegetarian options are seriously lacking at the breakfast, lunch and dinner buffets. Night time entertainment is decent, however extremely cold in the off season with no indoor alternative options. The “Spa” was also no spa at all. Our group paid €105 for a private jacuzzi, which turned out to be just a bath tub. It should have been clearly labelled on the booking as a jacuzzi bath. "

"Great hotel. Clean. Staff are kind and helpful. Rented the guitar to play and it was amazing. Went half board. "

"Lovely hotel experience, very premium experience in a nice location. The breakfast was well worth it and the pool area had plenty of seating (though I'd still recommend going early to get seats). The spa was also very worth the price. My main concern is that the Preferred Club breakfast was not worth the extra cost. The breakfast in the main area was better than the a la carte option. Though the nice part of the preferred club was the separate cabanas and afternoon snacks/booze. I would stay here again, staff made everything possible to give us a good experience. Letting us stay extra hours because of our flight being later in day"

"Pack & Ernest were professional, helpful & delightful! Thank you!"

"We had a see / pool view. The hotel was said to be 4 star. Was more like a 2 star. I have travelled to most countries and this hotel was the most disappointing. Very dated. Broken tiles everywhere. The bath un usable. Lime scale thick in bath .urine stains at the base of the toilet. Wood in room very chipped. Dirt mostly around the edges of the floor. No fly screen on the patio doors. Fridge was very rusty. I was bitten quite badly the first night.second night the same pulled back sheets and found bugs in the bed . I did take pics of them.the staff were willing to listen and help. But the damage was done the bites l had received in the bed were infected so needed treatment right away ended cutting my holiday short and leaving the hotel early so l could get back to Scotland and get medical advice. "

"We enjoyed staying at the hotel. Our suite was well furnished and comfortable. The cleaners were really quick and efficient. They did a great job keeping the room clean. Our suite faced the street so it could be a bit noisy on the balcony. The restaurant food was overall better than the average all inclusive. We were disappointed to find that our kitchen was locked and we would have to pay extra to access the facilities. We expected this to be part of the package. We would also have liked the hotel to have a separate bar, away from where the evening entertainment, so that we could enjoy an evening there without having to watch the shows etc. Staff were always really helpful and polite. "

"A truly 5 star hotel, superb facilities and outstandingly friendly staff, we were made to feel genuinely welcome. Room was spacious and comfortable, dining was great. We can’t wait to come back! "

"Great location. Average clean room and friendly staff "

"Reception staff were rude, pressured us to pay additional fees which were not incurred. Sadly this totally ruined an otherwise faultless experience "