알레그로 플라야카르 - 올 인클루시브

Beach area was beautiful. Horrible guest services. Upon arrival we found the room we had did not have air conditioning. We had to ask 4 times over 2 days before we got an answer. They made us change rooms. The guy they sent to help us move rooms was 2 hours late and he was rude when he saw our luggage and made a fuss because he had to go back to get a luggage carrier. When they move us into the new room, it was in the back of the resort in a room that the lights did not work, the drain in the shower backed up every time we took a shower, the phone didn’t work and the TV did not work. We asked multiple times for assistance and were told that they would be sending some one to our room. No one ever showed up. We finally just gave up asking. We paid extra for a week of internet use and then had to pay for an entire week when we only needed 3 days. Internet should not cost $90 for a 10 day stay!!! We were not timeshare clients and were were treated like 2nd class. If the resort is going to cater to only timeshare holders, they should not allow other guests.

The best thing about this resort, is the friendliness of the staff,especially the restaurant servers. Miguel, Humburto,Alec,Richardo and Sarai, you all went above and beyond for us during our 2 week stay. The food is excellent. The beach is beautiful . Lots of loungers so never had to worry about getting down to the beach early to make sure we got chairs. The only downfall is the air conditioning...it works but never really got the room cool.it took 3 days to get it down to 21C. We cant wait to fo back!