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Sandos Playacar All Inclusive

4.0 star property
Crystal-clear waters meet powdery white sands at this beachfront paradise where travelers can relax in the sun or try sailing and surfing adventures

Choose dates to view prices

Near Xaman Ha Aviary, Sandos Playacar All Inclusive welcomes sun-seekers to its white sand beach. Enjoy a Thai massage at Spa Sandos or relax at any of the 8 outdoor pools and water park. This upscale all-inclusive property offers on-site shopping and free in-room WiFi.

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • All inclusive
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Jr Suite Hacienda

Jr Suite Hacienda | Living room | 42-inch flat-screen TV with satellite channels

Jr Suite Hacienda

Highlights

Balcony or patio
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Bathrobes
Hair dryer
  • 36 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Riviera Family King Junior Suite

Riviera Family King Junior Suite | Free minibar, in-room safe, desk, laptop workspace

Riviera Family King Junior Suite

8.0 out of 10
Very good
(53 reviews)

Highlights

Balcony or patio
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Separate bathtub and shower
  • 53 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Riviera Family Queen Junior Suite

Free minibar, in-room safe, desk, laptop workspace

Riviera Family Queen Junior Suite

8.2 out of 10
Very good
(95 reviews)

Highlights

Balcony or patio
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Separate bathtub and shower
  • 52 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

7.8 out of 10
Good
(6 reviews)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
  • 73 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Select Ocean Front Adults only

Select Ocean Front Adults only | Free minibar, in-room safe, desk, laptop workspace

Select Ocean Front Adults only

8.0 out of 10
Very good
(7 reviews)

Highlights

Balcony or patio
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Bathrobes
  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Select Superior Adults Only

Free minibar, in-room safe, desk, laptop workspace

Select Superior Adults Only

7.2 out of 10
Good
(38 reviews)

Highlights

Balcony or patio
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Bathrobes
  • 31 sq m
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

View all photos for Platinum King Junior Suite

Platinum King Junior Suite | View from room

Platinum King Junior Suite

Highlights

Balcony or patio
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Bathrobes
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Platinum King Junior Suite Ocean Front

Platinum King Junior Suite Ocean Front | Free minibar, in-room safe, desk, laptop workspace

Platinum King Junior Suite Ocean Front

Highlights

Balcony or patio
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Bathrobes
  • 50 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Platinum King Master Suite

Free minibar, in-room safe, desk, laptop workspace

Platinum King Master Suite

Highlights

Balcony or patio
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Separate bathtub and shower
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Platinum King Master Suite Ocean Front

Platinum King Master Suite Ocean Front | Free minibar, in-room safe, desk, laptop workspace

Platinum King Master Suite Ocean Front

Highlights

Balcony or patio
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Separate bathtub and shower
  • 50 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed
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About the neighborhood

Located in Playacar, a neighborhood in Playa del Carmen, Sandos Playacar All Inclusive is near theme parks and on the beach. Playacar Golf Club and Playa del Carmen Maritime Terminal are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Paseo del Carmen and Quinta Avenida. Traveling with kids? Don't miss Xaman Ha Aviary. Discover the area's water adventures with scuba diving, parasailing, and windsurfing nearby, or enjoy the great outdoors with skydiving.
Visit our Playa del Carmen travel guideOpens in a new window
Map
Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710

What's nearby

  • Playacar Beach - 3 min walk - 0.3 km
  • Piste Cyclable sur Paseo Xaman-Ha - 8 min walk - 0.7 km
  • Mahi Golf Course - 13 min walk - 1.1 km
  • Playacar Golf Club - 18 min walk - 1.5 km
  • Xaman Ha Aviary - 4 min drive - 2.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 57 min drive

Restaurants

  • ‪Viva Wyndham Maya - ‬14 min walk
  • ‪rosa roja - ‬10 min walk
  • ‪Festival Grand Buffet - ‬2 min walk
  • ‪Blue Moon Beach Bar Sandos Select Club - ‬3 min walk
  • ‪Bar Arrecife - ‬12 min walk

About this property

Sandos Playacar All Inclusive

Upscale all-inclusive property near Xaman Ha Aviary
Located close to Playacar Golf Club and Paseo del Carmen, Sandos Playacar All Inclusive provides free water park access, 2 swim-up bars, and 3 poolside bars. This property is a great place to bask in the sun with a beachfront location, beach massages, and sun loungers. Indulge in aromatherapy, a sports massage, and a manicure/pedicure at Spa Sandos, the onsite spa. Be sure to enjoy a meal at any of the 9 on-site restaurants. Fitness classes are offered at the gym; other things to do include kayaking, beach volleyball, and surfing/body boarding. Stay connected with free in-room WiFi, and guests can find other amenities such as a terrace and shopping on site.
Other perks include:
  • 8 outdoor pools and a children's pool, along with a waterslide, 2 swim-up bars, and sun loungers
  • Free self parking
  • Free bicycle rentals, a roundtrip airport shuttle (surcharge), and babysitting (surcharge)
  • Multilingual staff, motorized watercraft on site, and tour/ticket assistance
  • Guest reviews say great things about the family-friendly amenities, beach locale, and pool
Room features
All 819 rooms have comforts such as 24-hour room service and laptop-compatible safes, as well as perks like laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the clean rooms at the property.
Extra amenities include:
  • Bathrooms with free toiletries and hair dryers
  • 42-inch flat-screen TVs with satellite channels
  • Balconies or patios, wardrobes/closets, and coffee/tea makers

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Miniature golf
Soccer
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Similar properties

On the beach, white sand, sun loungers, beach umbrellas
The Royal Haciendas All Inclusive
  • Pool
  • Hot tub
  • All inclusive
  • Spa
8.6 out of 10, Excellent, 1,899 reviews
The price is ₩538,054
₩655,677 total
includes taxes & fees
Jan 21 - Jan 22
The Royal Haciendas All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 2 swim-up bars
  • 3 poolside bars
  • 6 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 8 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Mini golf
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Surfing/bodyboarding
  • Waterslide

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 22 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • 7 buildings
  • Banquet hall
  • Built in 2004
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 85 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 2100 per person (one way)
  • Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 008-007-006284/2025 y 008-007-006285/2025

We should mention

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Sandos Playacar Beach Resort
Playacar Beach Resort
Sandos
Sandos All Inclusive
Sandos Beach
Sandos Beach Resort All Inclusive
Sandos Playacar Beach
Sandos Playacar Beach Resort
Sandos Resort
Sandos Playacar Beach Resort All Inclusive Playa del Carmen
Sandos Playacar Beach Playa del Carmen
Sandos Playacar Beach Resort All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Sandos Playacar Beach Resort All Inclusive
Sandos All Inclusive
Sandos Playacar Beach Resort Spa All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Hotel Sandos Playacar Beach Resort - All Inclusive
Sandos Playacar Beach Resort - All Inclusive Playa del Carmen
Sandos Playacar All Inclusive

Frequently asked questions

Does Sandos Playacar All Inclusive have a pool?

Yes, this property has 8 outdoor pools and a children's pool.

Is Sandos Playacar All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Sandos Playacar All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Sandos Playacar All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Sandos Playacar All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of MXN 2100 per person applies.

Are there all-inclusive benefits at Sandos Playacar All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, sailing, and more.

Where is Sandos Playacar All Inclusive located?

Nestled on the beach, this Playacar property is within 3 mi (5 km) of Xaman Ha Aviary, Playacar Golf Club, and Paseo del Carmen. Playa del Carmen Maritime Terminal and Quinta Avenida are also within 3 mi (5 km).

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Reviews

Sandos Playacar All Inclusive Reviews

7.6

Good

8.2

Cleanliness

7.4

Location

7.8

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 536 out of 1380 reviews
Rating 8 - Good. 350 out of 1380 reviews
Rating 6 - Okay. 224 out of 1380 reviews
Rating 4 - Poor. 139 out of 1380 reviews
Rating 2 - Terrible. 131 out of 1380 reviews

Reviews

8/10 Good

Kelly

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, friendly and helpful, rooms were very clean
Stayed 6 nights in Jan 2026

10/10 Excellent

Theodor Putnam

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place! We stayed with our 6 year old daughter and had a blast everyday. Great food and services.
Stayed 7 nights in Jan 2026

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
As a first time visitor, the beach location is noteworthy, their staff / employees are throughout the area to provide exceptional visitor care and assistance, and the variety of restaurants are impressive .
Stayed 7 nights in Jan 2026

8/10 Good

Louise

Liked: Property conditions & facilities
Grounds are beautiful and staff friendly.
Stayed 10 nights in Dec 2025

10/10 Excellent

Sergey

Liked: Cleanliness, amenities, property conditions & facilities
We loved our stay at this massive resort! Highlights included the incredible evening shows and the fun of feeding the local farm animals. Our 2-bedroom hacienda fit five of us perfectly. Pro tip: the buffet is often better than the à la carte restaurants, though be prepared to book all restaurants in advance. Cupcake cafe was amazing.We’ll definitely be back!
Stayed 8 nights in Jan 2026

10/10 Excellent

Timothy Keith

Liked: Cleanliness, amenities, property conditions & facilities
Everything was wonderful, staff was excellent. The rooms were very nice and cleaned daily. I love the many options of food. Plenty of great activities to do throuout the day.
Stayed 7 nights in Nov 2025

6/10 Okay

Joliana

Liked: Amenities, property conditions & facilities
The room seemed old and cleanliness could be improved upon. There was also no hot water between midnight and 7am, which was very inconvenient. Restaurant options onsite were pretty good, beaches and pools were nice, and staff overall were lovely.
Stayed 3 nights in Dec 2025

10/10 Excellent

Maria

Liked: Cleanliness, property conditions & facilities
The beach was very beautiful. Our room was clean and beautiful. Staff was not to to helpful of basics information of the hotel. Nothing horrible.
Stayed 3 nights in Nov 2025

10/10 Excellent

Enedina

Liked: Cleanliness, amenities, property conditions & facilities
Great customer service !!! Clean
Stayed 3 nights in Nov 2025

8/10 Good

Avigail

Liked: Cleanliness, staff & service
The hotel is huge and some of the rooms are very far from the main areas. Most of the time the hot water pressure in the shower was very low and it was difficult to shower. Pool slides are nice but my kids found them a bit small. The food selection was good and the teens club was great for the kids but opens after 15:00.
Stayed 5 nights in Dec 2025

10/10 Excellent

Skyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach, clean rooms and grounds, friendly and quick service. Everyone was extremely helpful and lovely. This is our second time staying here and Id go back in a heartbeat!
Stayed 6 nights in Oct 2025

10/10 Excellent

Fernando Santos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, beautiful resort, delicious food options, and friendly staff!
Stayed 5 nights in Aug 2025

10/10 Excellent

Jean

Liked: Cleanliness, amenities
Our recent stay was excellent. The food was awesome with such a wide variety of foods to choose from at the buffet. The food was very good at the à la cart restaurants that we went to. The beach was awesome and very relaxing. The only negative is that the rooms could definitely use some love. The employees were awesome as well. We signed up and became Royal Elite members on this trip and were very impressed with the extras that come with that. They truly make you feel like you part of the family. Thank you to everyone at Sandos. My sister and I will be there at the end of January. We look forward to seeing you all soon. 😊
Stayed 7 nights in Dec 2025

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Room was good , the phone in the room didn’t work , air conditioning in the room was not working efficiently .the place is beautiful and staff friendly.
Stayed 5 nights in Nov 2025

4/10 Poor

maria

Liked: Cleanliness, amenities, property conditions & facilities
went for my birthday , with more family they got upgraded and i didnt , i got a good room but room was hot , A/C wasnt working well . But we made the best of it
Stayed 4 nights in Nov 2025

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay. Samantha and the rest were wonderful. Couldn’t have asked for better service
Stayed 6 nights in Sep 2025

8/10 Good

Cristina

Liked: Cleanliness, property conditions & facilities
10 for room being spotless, spacious, AC worked good. Staff was really nice, alot of water parks for kids and beautiful beach..definitely a kid friendly hotel. 5 - I was disappointed at the food. I could not get a reservation for a la carta restaurants..i had to go to guest service to get only 1 so we ate at the buffets during my entire stay. Buffets have a huge variety but it still gets old to eat at the same place everyday.
Stayed 4 nights in Nov 2025

10/10 Excellent

Juan De Dios

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, quiet, dining options and transportation
Stayed 4 nights in Sep 2025

8/10 Good

MAYRA

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and cleaning and lobby staff was very friendly. Some of the staff at restaurants or bars not so much but overall the stay was nice. My only feedback is the train system. My suggestion would be for a line to be created for those that have arrived first to ride the train. The current system put those who are vulnerable not be able to ride the train and have to wait for the next. Right now its like survival of the fittest to ride the train.
Stayed 5 nights in Nov 2025

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location & good service
Stayed 3 nights in Jul 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly
Stayed 4 nights in Sep 2025

10/10 Excellent

Yoshitami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were wonderful. Special thanks to Sandra and the concierge. The beach was well-maintained. The kids were very happy.
Stayed 4 nights in Sep 2025

10/10 Excellent

Farlyn Humberto Escobedo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great . From the service, people are very kind and helpful.
Stayed 4 nights in Sep 2025

10/10 Excellent

Larry W

Liked: Cleanliness, amenities, property conditions & facilities
Two people made the trip excellent. The first was the young man that checked me in when I arrived. He noted the room reserved for me was a ground floor room in the family section. He suggested, given the length of me stay that I consider a room in the adult section with an ocean view. I agreed and paid the upgrade. This was an excellent recommendation. It made my stay top notch. The other person was Zyanya from the Guest Experience Team. She proactively contacted me and determined by interest in area tours and got me scheduled. She stayed in contact with me via text to see how the tours went and wheat else she could help me with. She offered to make meal reservations for me, and whatever other hotel services she could assist with. She remained in contact until the day I checked out. She was excellent in determining me needs and making my stay was pleasant. These two people make my stay wonderful. Without them it would have been an “okay” experience, with them it was an “excellent” experience.
Stayed 21 nights in Dec 2025

8/10 Good

Colin Paul

Liked: Cleanliness, amenities, property conditions & facilities
Second time staying, some info: - If you have kids, bring a stroller, it’s a big property, the shuttle is intermittent at best - they have a tiered system, blue / black / gold bracelet system, know your status - towel cards are my enemy - don’t lose em - we had a concierge, but they didn’t contact us until day of departure, seemed weird - food was good, we didn’t try many of the restaurants, no complaints on food and bev - beach is super nice spot, I’d recommend walk down to the pier to see the famous 5th entrance - kids water park needs a lifeguard, some kids were getting run over on the slides - entertainment all good - coffee place was a hidden treat Nice overall, some quirks but worth it in my view.
Stayed 2 nights in Nov 2025