Skip to Main Content.
List your propertySupportTrips
Member discount illustration
Members save 10% or more on over 100,000 hotels worldwide when you’re signed in
Sign in
Learn about Expedia Rewards
Feedback

Hyatt Zilara Riviera Maya Adults Only All Inclusive

4.5 star property
Adults-only property with 4 restaurants and a full-service spa

Choose dates to view prices

Photo gallery for Hyatt Zilara Riviera Maya Adults Only All Inclusive

Aerial view
Property video
Outdoor spa tub
Outdoor pool, open 8:00 AM to 7:00 PM, cabanas (surcharge)
4 bars/lounges, swim-up bar, poolside bar
The Hyatt Zilara Riviera Maya Adults Only All Inclusive offers relaxation and activity. Enjoy hot stone massages at the spa or drinks at swim-up and poolside bars. Daily activities include designer shopping, live entertainment, and fitness and yoga classes.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Bar
The current price is ₩657,628
₩657,628 total
includes taxes & fees
Nov 21 - Nov 22

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or higher
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Tropical View Double

1 bedroom, premium bedding, down comforters, free minibar

Tropical View Double

8.0 out of 10
Very good
(8 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Ceiling fan
Premium bedding
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Tropical View King

1 bedroom, premium bedding, down comforters, free minibar

Tropical View King

9.6 out of 10
Exceptional
(15 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Ceiling fan
Premium bedding
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Tropical View King Swim Out Suite

1 bedroom, premium bedding, down comforters, free minibar

Tropical View King Swim Out Suite

9.6 out of 10
Exceptional
(10 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Ceiling fan
Separate bedroom
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front One Bedroom Master King Suite

1 bedroom, premium bedding, down comforters, free minibar

Ocean Front One Bedroom Master King Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Ceiling fan
  • 96 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front Double Suite

View from room

Ocean Front Double Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Ceiling fan
Separate bedroom
  • 53 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean Front King Suite

1 bedroom, premium bedding, down comforters, free minibar

Ocean Front King Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Ceiling fan
Separate bedroom
  • 53 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Terrace King Suite

View from room

Ocean View Terrace King Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Ceiling fan
Separate bedroom
  • 53 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front Private Pool King

Ocean Front Private Pool King | 1 bedroom, premium bedding, down comforters, free minibar

Ocean Front Private Pool King

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Private pool
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Ceiling fan
  • 63 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Pool View Swim Out King Suite

1 bedroom, premium bedding, down comforters, free minibar

Pool View Swim Out King Suite

8.6 out of 10
Excellent
(8 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Ceiling fan
Separate bedroom
  • 56 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View King Suite

1 bedroom, premium bedding, down comforters, free minibar

Ocean View King Suite

9.6 out of 10
Exceptional
(14 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Ceiling fan
Separate bedroom
  • 44 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Double Bed Suite

1 bedroom, premium bedding, down comforters, free minibar

2 Double Bed Suite

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Ceiling fan
Separate bedroom
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for 1 King Bed Suite

1 bedroom, premium bedding, down comforters, free minibar

1 King Bed Suite

9.8 out of 10
Exceptional
(12 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Ceiling fan
Separate bedroom
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front Swim Out King Suite

1 bedroom, premium bedding, down comforters, free minibar

Ocean Front Swim Out King Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Ceiling fan
Separate bedroom
  • 63 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Master Suite King

1 bedroom, premium bedding, down comforters, free minibar

One Bedroom Master Suite King

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Ceiling fan
  • 96 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite | 1 bedroom, premium bedding, down comforters, free minibar

Presidential Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Ceiling fan
  • 147 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

You may also like

Ad
5 outdoor pools, cabanas (surcharge), pool umbrellas

Jungala Park Hotel at VidantaWorld Riviera Maya

Playa del Carmen
  • On private beach
  • Pool
  • Spa
  • Waterslide
9.2 out of 10, Wonderful, 64 reviews
Jungala Park Hotel at VidantaWorld Riviera Maya
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
Carretera Federal 387 Chetmal Cancun, Km 299, Playa del Carmen, QROO, 77710

What's nearby

  • El Camaleón Mayakoba Golf Course - 6 min drive - 3.9 km
  • Gran Coyote Golf - 8 min drive - 6.7 km
  • Tres Rios Ecopark - 9 min drive - 3.8 km
  • Playa Xcalacoco - 12 min drive - 8.5 km
  • Maroma Beach - 17 min drive - 11.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 44 min drive

Restaurants

  • ‪Festival - ‬7 min drive
  • ‪Black & White - ‬8 min drive
  • ‪El Charro - ‬8 min drive
  • ‪Jaal-Ha - ‬9 min drive
  • ‪La Hacienda - ‬8 min drive

About this property

Hyatt Zilara Riviera Maya Adults Only All Inclusive

Luxury all-inclusive property renovated in 2022 and located near Quinta Alegría Shopping Mall
Located close to Maroma Beach, Hyatt Zilara Riviera Maya Adults Only All Inclusive provides a swim-up bar, a poolside bar, and a grocery/convenience store. With a beachfront location, beach cabanas, and beach yoga, this property is the perfect place to soak up some sun. Indulge in a deep-tissue massage, a detox wrap, and a facial at the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, and Italian cuisine. Fitness classes and yoga classes are offered at the gym; Hyatt Zilara Riviera Maya Adults Only All Inclusive also has concerts and live shows, a terrace, and shopping on site. Free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with a coffee shop/cafe and a garden.
You'll also find perks like:
  • An outdoor pool along with cabanas, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • Free bicycle rentals, a free beach club on site, and express check-in
  • Table tennis, a 24-hour front desk, and beach towels
  • Guest reviews speak highly of the beach locale, pool, and helpful staff
Room features
All 291 rooms feature comforts such as 24-hour room service and premium bedding, as well as perks like air conditioning and free stocked minibars. Guest reviews highly rate the clean rooms at the property.
Other conveniences in all rooms include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • 52-inch TVs with cable channels
  • Wardrobes/closets, balconies, and coffee/tea makers

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Bartending
Language
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Similar properties

3 outdoor pools, cabanas (surcharge), pool umbrellas

Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive

  • Pool
  • Hot Tub
  • All inclusive
  • Spa
8.8 out of 10, Excellent, 1,553 reviews
The price is ₩501,793
₩501,793 total
includes taxes & fees
Nov 3 - Nov 4
Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Limited onsite parking

Food and drink

  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Capri Grille
  • El Comedor
  • Lola Restaurant
  • Tempest

Things to do

  • Beach yoga
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Karaoke
  • Outdoor pool
  • Outdoor pool (guest access)
  • Shopping
  • Table tennis

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 6,747 square feet of conference space

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (54 inch wide door)
  • Front entrance ramp
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (29 inches high)
  • Wheelchairs on site

More

  • 3 buildings
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2003
  • Colonial architecture
  • Communal living room
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Renovated entire property - December 2022
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 52-inch TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Meal delivery service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 7:00 PM
Guests under 18 years old are not permitted at this adults-only property
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hyatt Zilara Riviera Maya
Secrets Capri Riviera Cancun
Secrets Capri Riviera Cancun Optional All Inclusive
Secrets Capri Riviera Cancun All Inclusive Adults Only

Frequently asked questions

Does Hyatt Zilara Riviera Maya Adults Only All Inclusive have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–7:00 PM.

How much does it cost to stay at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

As of Nov 1, 2025, prices found for a 1-night stay for 2 adults at Hyatt Zilara Riviera Maya Adults Only All Inclusive on Nov 21, 2025 start from ₩657,628, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hyatt Zilara Riviera Maya Adults Only All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include aerobics classes, bartending classes, language classes, and more.

Where is Hyatt Zilara Riviera Maya Adults Only All Inclusive located?

This Riviera Maya property is on the beach, 5.5 mi (8.9 km) from Maroma Beach, and within 12 mi (20 km) of Quinta Alegría Shopping Mall and Xplor Theme Park. Xcaret Eco Theme Park and Puerto Morelos Town Square are also within 20 mi (32 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Hyatt Zilara Riviera Maya Adults Only All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 624 out of 987 reviews
Rating 8 - Good. 205 out of 987 reviews
Rating 6 - Okay. 97 out of 987 reviews
Rating 4 - Poor. 40 out of 987 reviews
Rating 2 - Terrible. 21 out of 987 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean rooms, and delicious food
Stayed 5 nights in Oct 2025

8/10 Good

Caroline

Liked: Staff & service, amenities
It was nice overall. Good dining options, room was small for the cost and a little run down.
Stayed 2 nights in Oct 2025

10/10 Excellent

Gursimar Singh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hyatt Zilara Riviera Maya is a resort on the smaller side, but still offered lots. The activities they had planned were actually lots of fun and very engaging. Nothing ever felt like it was crowded and the resort had some great food options. The staff throughout the hotel were amazing and very nice. Overall, I think this resort checked all of our boxes and we had an amazing vacation here, and will recommend this to others that are looking into this property.
Stayed 5 nights in Oct 2025

10/10 Excellent

Vera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible. We had an emergency during our stay and it was all hands on deck. I’m so grateful for their help and beyond that the property is beautiful, laid back, and I will be back.
Beach access view
Indoor/outdoor hallways
Coffee shop! The best and kindest service.
Bar near lobby area
Stayed 3 nights in Sep 2025

10/10 Excellent

Diva DJwanna Jena

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is wonderful. Ricardo is very caring. Overall property is beautiful. Ocean is within walking distance.
Birthday banner on our room
Hibachi dinner at hotel
Mariachi band for my birthday
Hotel delivery for my birthday
Stayed 4 nights in Sep 2025

10/10 Excellent

VINAY R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a beautiful property. Need separate transportation to get here from the airport. It quiet, well staffed. Very helpful, and no pressure on guesty
Stayed 4 nights in Sep 2025

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very well kept and the staff was amazing. Ive been to probably a dozen resorts and the staff here was top 3 for sure.
Stayed 4 nights in Aug 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You couldn’t have asked for a better staff. Everyone was great. The rooms were in top shape every single day. The pool views were awesome.
Stayed 5 nights in Sep 2025

10/10 Excellent

Rajeev

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 4 nights in Oct 2025

10/10 Excellent

Karlee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful and staff was excellent. Yunuel went above and beyond and helped make our time there unforgettable. We loved this vacation and will definitely return!
Stayed 7 nights in Jul 2025

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time. The food was delicious and the beaches were well maintained and clean. The pools were wonderful and all the activities were so much fun.
Stayed 7 nights in Jul 2025

10/10 Excellent

EBONI

Liked: Cleanliness, amenities, property conditions & facilities
From the service to the food, this vacation spot was a 10/10.
Stayed 5 nights in Jul 2025

8/10 Good

Jessica Mae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but nice! Food was all good and staff was super nice!
Stayed 4 nights in Jul 2025

10/10 Excellent

Fayisa

Liked: Cleanliness, amenities, property conditions & facilities
We had a great time at Hyazz
Stayed 5 nights in Jun 2025

4/10 Poor

Timothy Aaron

Disliked: Staff & service, property conditions & facilities
Mosquitoes were horrible inside the resort and out. Only one restaurant open in the evening if you don’t go to the planned events. And very limited.
Stayed 4 nights in Aug 2025

6/10 Okay

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The all inclusive dining was below average quality with limited choices for room service. No beef or chicken tacos, nachos chips are too thick and hard. Strawberry tart is too hard. Hamburgers were tasteless and fries were greasy. I did not like the taste and texture of the fish or pork tacos.
Stayed 5 nights in Oct 2025

10/10 Excellent

Laksmi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hyatt really takes care of their employees and it shows. Miguel and Jose are amazing and took very good care of us!
Stayed 4 nights in Jul 2025

10/10 Excellent

Maria Rosa Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O-M-G! This is a beautiful resort with spectacular service. Our butlers Fernanda & Renata were kind, friendly & beyond fabulous! We had the best pool & beach drink service from Alejandro & his partner. I have been to 20+ resorts in Mexico & this is top notch. If you’re looking for a smaller resort with great food, a beautiful pool, gorgeous beaches, and the best staff ever, this is the place! We were a group of 20 & every one of us were treated like royalty!
Stayed 3 nights in Sep 2025

10/10 Excellent

Lenore

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay ! The staff was top tier . Everyone was so friendly especially the man that ran the activities! The
Stayed 6 nights in Jul 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everybody was very warm and welcoming. All waiters made you feel at home. The beach access was always clean and walkable. There was never a lack of available sun beds. Jorge and Eloy at the swim-up bar were always there with a smile. The restaurant options were good especially the asian one. The italian cuisine one (capri grill) left us a little bit underwhelmed. (I.e.: the beef carpaccio was under seasoned. Lola's it depended on who was cooking that day, I guess. The first time we went everything was well seasoned and had a good service, but the second time, everything was bland and under-seasoned. We also saw people getting served before us, even though they came in later.
Stayed 7 nights in Oct 2025

10/10 Excellent

Jaquez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay just wish had more food options
Stayed 5 nights in May 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff in the hotel were wonderful, always very kind. Entertainers, Kumary and Fermin were great. Active, energetic and always a smile.
Stayed 6 nights in Jul 2025

10/10 Excellent

Stephen J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a property worth revisiting. We came same time last year, last week of July. Had such a wonderful time we came back this year. The staff is so accommodating and sincere. The property is serene, relaxing, and easy to navigate. The food is divine and delicious and the beaches are beautiful.
Stayed 5 nights in Jul 2025

10/10 Excellent

Rodney

Liked: Cleanliness, amenities, property conditions & facilities
This was our third time there and it was probably our best experience. We enjoyed relaxing, swimming, and the food and drinks.
This room makes Hyatt Zilara our pick every time.
Stayed 5 nights in May 2025

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Staff was super friendly. The resort had different events/shows daily for entertainment. The food was very good.
Stayed 7 nights in May 2025