The Palm at Playa

Travelers find paradise at this Quinta Avenida gem where rooftop pool dips and sunset toasts from private balconies create perfect vacation moments

Choose dates to view prices

Where to?

Dates

January 2026

19

February 2026

Rooftop terrace - The Palm at Playa (Playa del Carmen)

Lobby - The Palm at Playa (Playa del Carmen)

Down comforters, in-room safe, individually furnished, blackout drapes - The Palm at Playa (Playa del Carmen)

Garden - The Palm at Playa (Playa del Carmen)

The Palm at Playa captures Quinta Avenida's vibrant energy with stylish relaxation spaces. Guests enjoy sunbathing by the rooftop pool or sipping cocktails at the poolside bar. The hotel is praised for its exceptional staff and prime location.

VIP Access

Good

Popular amenities

Hot tub
Free WiFi
Air conditioning
Breakfast available
Bar

₩111,548 total

includes taxes & fees

Jan 26 - Jan 27

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Room options

Check availability for these dates

Tonight

Jan 19 - Jan 20

Tomorrow

Jan 20 - Jan 21

All rooms

1 bed

2 beds

3+ beds

Showing 7 of 7 rooms

Standard Room

Very good

Highlights

Individually furnished

Air conditioning

Smart TV

Blackout drapes/curtains

Ceiling fan

Down duvet

Rainfall showerhead

Hair dryer

25 sq m
Sleeps 2
1 King Bed

Loft

Good

Highlights

Furnished balcony

Separate sitting area

Individually furnished

Air conditioning

Smart TV

Sofa bed - single

Down duvet

Ceiling fan

60 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Down comforters, in-room safe, individually furnished, blackout drapes

Deluxe Room

Good

Highlights

Furnished balcony

Separate dining area

Separate sitting area

Individually furnished

Air conditioning

Smart TV

Day bed

Ceiling fan

60 sq m
City view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Suite

Highlights

Furnished balcony

Individually furnished

Air conditioning

Smart TV

Down duvet

Ceiling fan

Separate bedroom

Blackout drapes/curtains

80 sq m
1 bedroom
Sleeps 2
1 King Bed

Standard Double Room

Highlights

Individually furnished

Air conditioning

Smart TV

Blackout drapes/curtains

Ceiling fan

Down duvet

Rainfall showerhead

Hair dryer

25 sq m
Sleeps 4
2 Double Beds

Deluxe Double Room

Highlights

Furnished balcony

Individually furnished

Air conditioning

Smart TV

Blackout drapes/curtains

Ceiling fan

Down duvet

Rainfall showerhead

Sleeps 4
2 Queen Beds

Family Room

Highlights

Furnished balcony

Individually furnished

Air conditioning

Smart TV

Blackout drapes/curtains

Ceiling fan

Down duvet

Rainfall showerhead

Sleeps 6
2 Double Beds and 1 King Bed

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About the neighborhood

Located near the beach, The Palm at Playa is in Downtown Playa del Carmen, a neighborhood in Playa del Carmen with good shopping. The area's natural beauty can be seen at Playa del Carmen Main Beach and Playacar Beach, while Xcaret Eco Theme Park and Xplor Theme Park are popular area attractions. Xaman Ha Aviary and Temazcal Natura are also worth visiting. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as skydiving and ecotours in the area.

Visit our Playa del Carmen travel guide

8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710

What's nearby

Quinta Avenida - 2 min walk - 0.2 km
Central Square - 3 min walk - 0.3 km
Playa del Carmen Main Beach - 6 min walk - 0.6 km
Mamitas Beach - 11 min walk - 1.0 km
Playa del Carmen Maritime Terminal - 11 min walk - 1.0 km

Getting around

Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

‪Mercado 174 - ‬1 min walk
‪Don Mario Steak and Pasta House - ‬1 min walk
‪Renzo's Pizza - ‬1 min walk
‪Mr. Kiwi - ‬1 min walk
‪Señor Frog's Playa Del Carmen 5Th And 8Th - ‬1 min walk

About this property

The Palm at Playa

Upscale hotel near Quinta Avenida

Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal are located near The Palm at Playa, which provides a poolside bar, a rooftop terrace, and a garden. For some rest and relaxation, visit the hot tub. In addition to a bar, guests can connect to free in-room WiFi.

Other perks at this hotel include:

An outdoor pool along with sun loungers and pool umbrellas
Local cuisine breakfast (surcharge), an area shuttle, and luggage storage
A 24-hour front desk, beach towels, and tour/ticket assistance
A banquet hall
Guest reviews say great things about the pool, helpful staff, and location

Room features

All 66 individually furnished rooms boast perks such as laptop-compatible safes and air conditioning, as well as amenities like free WiFi. Guest reviews speak positively of the spacious rooms at the property.

Extra amenities include:

Rainfall showers, free toiletries, and hair dryers
40-inch Smart TVs with cable channels
Ceiling fans, daily housekeeping, and phones

Similar properties

Pool
Hot tub
Parking included
Free WiFi

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

No onsite parking available
Area shuttle (surcharge)
Ferry terminal shuttle (surcharge)

Food and drink

Local cuisine breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 200 to 250 for adults and MXN 150 to 200 for children
A bar/lounge
A poolside bar

Restaurants on site

Rooftop

Things to do

Hot tub
Outdoor pool

Family friendly

Outdoor pool

Conveniences

24-hour front desk
Luggage storage

Guest services

Housekeeping (daily)
Tour and ticket assistance

Outdoors

Beach towels
Garden
Pool loungers
Pool umbrellas
Rooftop terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No elevator
Well-lit path to entrance

More

3 buildings
3 floors
Banquet hall
Built in 2012
Designated smoking areas
Mosquito nets

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Down comforter

Bathroom

Free toiletries
Hair dryer
Rainfall showerhead
Shower
Towels provided

Entertainment

40-inch smart TV with cable channels

Food and drink

Limited room service

More

Access via exterior corridors
Air conditioning (climate-controlled)
Ceiling fan
Individual furnishings
Iron/ironing board
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A tax is imposed by the city: MXN 56.57 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

Fee for local cuisine breakfast: approximately MXN 200 to 250 for adults, and MXN 150 to 200 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property Registration Number 008-007-004904/2025

We should mention

This property does not have elevators

Pool access available from 8:00 AM to 9:00 PM

Only registered guests are allowed in the guestrooms

Property is also known as

Palm Hotel Playa

Palm Playa

Playa Palm

The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico

Palm Playa Hotel Playa del Carmen

Palm Playa Hotel

Palm Playa Playa del Carmen

The Palm at Playa Hotel

The Palm at Playa Playa del Carmen

The Palm at Playa Hotel Playa del Carmen

Frequently asked questions

Does The Palm at Playa have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–9:00 PM.

How much does it cost to stay at The Palm at Playa?

As of Jan 19, 2026, prices found for a 1-night stay for 2 adults at The Palm at Playa on Jan 26, 2026 start from ₩88,281, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Palm at Playa pet-friendly?

No, pets are not allowed at this property.

How much is parking?

The Palm at Playa doesn't offer parking.

What time is check-in at The Palm at Playa?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at The Palm at Playa?

Check-out is at 11:00 AM.

Where is The Palm at Playa located?

Located in Downtown Playa del Carmen, this hotel is within a 10-minute walk of Quinta Avenida, Playa del Carmen Main Beach, and Playacar Beach. Playa del Carmen Maritime Terminal and Mamitas Beach are also within 15 minutes.

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The Palm at Playa Reviews

7.8

Good

8.0

Cleanliness

10

Location

8.2

Staff & service

7.6

Property conditions & facilities

10/10 Excellent

Martin

Jan 18, 2026

Liked: Cleanliness, amenities, property conditions & facilities

The staff was amazing

Stayed 5 nights in Jan 2026

10/10 Excellent

Jennyfer

Dec 20, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The rooftop pool was fantastic! The bar and restaurant staff were very friendly and the cocktails were delicious! We recommend the guacamole too! The location is perfect if you’d like to walk to the beach, 5th avenue and other attractions.

Stayed 3 nights in Dec 2025

8/10 Good

Stefanie

Dec 4, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location have stayed here before. The staff is great and it’s nice to have a roof top pool and bar service. Always a predictable and affordable option. Will definitely stay again can’t beat the location.

Stayed 5 nights in Nov 2025

10/10 Excellent

Avigail

Jan 2, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The rooms were very spacious and the hotel is very central, great location and very nice roof top. There is no hot tub.

Stayed 1 night in Dec 2025

6/10 Okay

alain

Dec 27, 2025

Liked: Cleanliness

Disliked: Amenities

No hot water in the shower, the mattress is probably from the early 2000s old enough to have visible wear. Excellent staff.

Stayed 6 nights in Dec 2025

8/10 Good

Marius

Oct 3, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice location, good pool and working hot tub, Giovani a bartender at the pool bar is so good and nice.

Stayed 1 night in Sep 2025

10/10 Excellent

Leticia

Oct 17, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel staff and amenities were great! only thing was its so loud at night (parties in the area)

Stayed 1 night in Oct 2025

10/10 Excellent

kingsley

Oct 25, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Super limpio, personal atento y buena vibra, apto para ir en pareja o en familia. Recomendable para estar relax y cerquita de la 5ta avenida. 🏪 Super clean, attentive staff and good vibes, suitable for going as a couple or as a family. Recommended to be relaxing and close to 5th Avenue. 🏪

Stayed 2 nights in Oct 2025

8/10 Good

Loretha

May 29, 2025

Liked: Cleanliness, property conditions & facilities

Great location, clean and friendly staff

Stayed 2 nights in May 2025

8/10 Good

Adriana

Sep 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Easy access to the beach, great eats, and entertainment. We were able to park our car rental in their lot and that was really convenient to access. The only thing the rooftop bar is a separate entity and there was slight miscommunication but they were able to rectify it without a problem.

Stayed 2 nights in Sep 2025

10/10 Excellent

Allen

Jul 22, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Everything went well. Check in was a breeze and parking below was a bonus Dj on the roof top pool area was perfect

Stayed 1 night in Jul 2025

10/10 Excellent

Floyd

May 27, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great time at the roof top pool, close to everything.

Stayed 1 night in May 2025

10/10 Excellent

Marcos

Apr 9, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent option, close to everything you need in Playa del Carmen and the staff are amazing.

Stayed 3 nights in Apr 2025

10/10 Excellent

Michael

May 20, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location, clean, close to 5th avenue steps away from the beach.

Stayed 4 nights in Feb 2025

10/10 Excellent

Perrin

Jun 16, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Hidden Gem

Amazing room and rooftop. The hotel is in a great location.

Stayed 2 nights in Jun 2025

6/10 Okay

ROBERTO

Jun 7, 2025

Liked: Cleanliness

Excellent location, friendly staff, outdated but clean rooms, the rooftop area is amazing! Recommended for budget travelers looking for a nice hotel near the Quinta Avenida and the entertainment area of Playa.

Stayed 4 nights in Jun 2025

8/10 Good

Eric

Mar 30, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Location was very convenient

Stayed 1 night in Mar 2025

6/10 Okay

Catherine

Nov 14, 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Amenities

Pros: Excellent location to town and beach. Room was spacious and clean. Full kitchen with all you need to cook meals. Cons: our 10% off food was not honored, nor were our 2 free drinks that were included in our package. Some of the food at Breakfast were ice cold upon arrival. No lounge chairs at the pool..only 3 beds in the pool. Front desk did not communicate anything about the hotel, where to find things, amenities…had to ask for hairdryer and found out you need to put a deposit down. Not a big deal but could have been told up front instead of going back and forth from room to front desk.

Stayed 5 nights in Nov 2025