객실에서 보이는 전망

엑설런스 리비에라 칸쿤 - 어른 전용, 올 인클루시브 여행 후기

5 out of 5
엑설런스 리비에라 칸쿤 - 어른 전용, 올 인클루시브
Carr. Federal 307 Chet-Pto. Juarez, Km 324 - 342, Mza. 7, Lt. 1, SM 11, Puerto Morelos, QROO

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 1458개 이용 후기 중 1166개" "
평점 8 - 좋아요. 1458개 이용 후기 중 184개" "
평점 6 - 괜찮아요. 1458개 이용 후기 중 40개" "
평점 4 - 별로예요. 1458개 이용 후기 중 22개" "
평점 2 - 너무 별로예요. 1458개 이용 후기 중 46개" "

9.8/10

청결 상태

9.6/10

직원 및 서비스

9.6/10

편의 시설/서비스

9.6/10

숙박 시설 상태 및 시설

9.6/10

친환경

이용 후기

10/10 - 훌륭해요

Ruben Moya

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was amazing!!
2024년 5월에 6박 숙박함

8/10 - 좋아요

Phang

가족 여행
좋아요: 숙박 시설 상태 및 시설
The resort felt very safe and secure and there were lots of great service and entertainment. The food from the restaurants at the resort could be better and took a long time after ordering to come out. Room service took about 1 to almost 2 hours to arrive but otherwise it was a great experience.
2024년 5월에 4박 숙박함

10/10 - 훌륭해요

Latasha

단체 여행
좋아요: 청결 상태, 직원 및 서비스
The staff was so professional and organized. They made my stay an exceptional one.
2024년 5월에 5박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 27일
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers.We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. It has been a pleasure having you with us and we look forward to seeing you back soon. Please, receive our warmest regards from The Excellence Collection.

10/10 - 훌륭해요

MacKinley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 13박 숙박함

10/10 - 훌륭해요

Kenneth Clifford

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Exceeded expectations
2024년 5월에 7박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 27일
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 - 훌륭해요

Stephanie Lynn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 4박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 27일
Allow us to thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 - 훌륭해요

Alexis

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was amazing
2024년 5월에 4박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 27일
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 - 좋아요

Ruby

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property and excellent, attentive staff. Food was good for an all inclusive but the appetizers in Agave we could not eat. We arrived very early at 10am and of course check in wasn’t until 3pm so we changed into swimsuits and asked to be informed when our room was available. By 3pm we still had not heard on our room and we were informed it was still not ready. It was 4pm by the time our room was ready and even after asking for a room near restaurants (because of new hip replacement) we were located at Spa 4 building, as far as you could possibly get. It was difficult to go back and forth to say the least. The day before we checked out we were called by front desk asking if they could move us closer to building 1 but by this point we were settled in and didn’t want to go through the trouble of moving. I was carrying extra clothes so I could easily change and not have to walk back and forth so much.
2024년 5월에 4박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 27일
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 - 훌륭해요

Ernest and Ginger 님, Coatesville

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall service was exceptional. Many dining options.
2024년 5월에 5박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 27일
Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers.We are delighted to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best to meet every need. It is also lovely to read that there are plenty of food choices due to the wide range of international dining options we offer. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 - 훌륭해요

patricia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff very friendly, properly very clean. Food was excellent. No need to make reservations which is a plus. I will definitely recommend this resort to my friends and colleagues.
2024년 5월에 5박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 27일
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 - 훌륭해요

ALYSSA

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was amazing !
2024년 5월에 4박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 27일
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 - 훌륭해요

Chun-Fu

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Excellence Riviera Cancun was magical. I have been to 5 different resorts in the area and this one takes the top. The food is one of the most important aspect of an all inclusive resort for me and this resort delivers, both on the buffet and the a la cart restaurant. Since this is an adult only resort, the entertainment was also top notch. My favourite was the Michael Jackson performance and the circus show. Lastly, the service was unbeatable. I had pool and beach staff swinging by every 30min or so taking drink and food order, all very friendly and attentive. I will definitely be coming back!
2024년 5월에 4박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 24일
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. We pay attention to offer good food quality and deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 - 좋아요

Andreas Yiannis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
1
2024년 5월에 4박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 23일
Thank you for your preference on Excellence Riviera Cancun! Thank you also for taking the time to share your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay. Greetings from The Excellence Collection.

2/10 - 너무 별로예요

Ashley

단체 여행, 연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The food was terrible. The service was terrible except for the bartenders.
2024년 5월에 4박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 23일
Thank you for selecting Excellence Riviera Cancun as the host of your Caribbean holidays! Thank you for sharing your discontent regarding your experience at the resort. Our guests’ experience is of utmost importance to us and is of deep regret to hear that your experience with us was not of full satisfaction. Therefore, we appreciate your feedback, rest assured that your comments have been forwarded to the related departments at the property for the implementation of improvements. Once again, thank you for your review. We truly hope to have the opportunity to welcome you back and reinstate your confidence in our services. Greetings from The Excellence Collection.

8/10 - 좋아요

Melissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 3박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 22일
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 - 훌륭해요

Donna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely property with lots of activities and amazing pools. Near the Spa is the quiet area & lazy pool that loops around the property. Great for sunning on floats and keeping cool from the heat. Recommend the Spa for total relaxation. Will be back!
2024년 5월에 7박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 21일
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 - 훌륭해요

Yvonne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was our 8th visit to Excellence Rivera Cancun. We got a swimout suite on the lazy river. The location was perfect. Our waiters were Hugo ,Jorge and 2 others. We were never needing a drink. We ate breakfast at the Lobster House or the Kitchen Table. Both were delicious, i did like being outside for breakfast at the Lobster House. Lunch we went to various places. Pizza, Kitchen Table and Orgeno. They all were good. Dinner we ate at a different place each night. My favorites were Lobster House and Oregano. The lobster and lasagna were delicious. We enjoyed the nightly entertainment. My favorite was Claudia Trevino. She is a fantastic singer. Go see her when you are there. The only bad thing was having to leave. We will definitely return to Excellence Rivera Cancun.
2024년 5월에 6박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 20일
Thank you for choosing Excellence Riviera Cancun once again as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 - 훌륭해요

Jocelyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Superbe resort! Le personnel est extraordinaire
2024년 5월에 10박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 20일
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 - 훌륭해요

Simas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2024년 5월에 4박 숙박함
답변 제공: The Excellence Collection. 님, 2024년 5월 17일
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 - 훌륭해요

Noreen M

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Erwin, Osvalde, Matilde, Julio, and Javier were all wonderful. The staff really made the experience, and were super friendly. Great dining options, plenty of pool areas, and everything was clean.
2024년 5월에 4박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 17일
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

2/10 - 너무 별로예요

Yunice 님, palisades park

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The veranda here was full of seaweed and the excavator was working all day so it was very noisy. Even though I was a VIP member, I couldn't check out late and was told I had to pay to use the facility room.
2024년 5월에 6박 숙박함
답변 제공: The Excellence Collection. 님, 2024년 5월 17일
Thank you for selecting Excellence Riviera Cancun as the host of your Caribbean holidays! Thank you for sharing your discontent regarding your experience at the resort. Our guests’ experience is of utmost importance to us and is of deep regret to hear that your experience with us was not of full satisfaction. We understand the tractor can be noisy, although the tractor is the way to remove the seaweed efficiently. Nonetheless, your concern has been addressed to the appropriate department to take it into consideration. Therefore, we appreciate your feedback, rest assured that your comments have been forwarded to the related departments at the property for the implementation of improvements. Once again, thank you for your review. We truly hope to have the opportunity to welcome you back and reinstate your confidence in our services. Greetings from The Excellence Collection.

10/10 - 훌륭해요

Lisa Grove 님, Bella Vista

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service cleanliness not over crowded great food
2024년 5월에 4박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 16일
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelersWe are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, keep our grounds and facilities immaculate and well maintained, deliver joy through our shows and provide you with excellent service in order to exceed your expectations. We will pass your kind words along to the entire team.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 - 훌륭해요

Mariusz

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My first time and in mexico all inclusive and this was amazing i already cant wait to be back you will not be disapointed with this resort.
2024년 5월에 5박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 16일
Thank you for choosing Excellence Riviera Cancun for the first time as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 - 훌륭해요

Aisha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent experience!
2024년 4월에 5박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 15일
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 - 훌륭해요

Jaime

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 3박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 15일
Allow us to thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 - 훌륭해요

Lisa

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was great and so was the food. Would have been nice to have a place to dance at night but otherwise it was great.
2024년 4월에 4박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 13일
Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers.We are very pleased to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best. It is also lovely to read that the food you encountered at any restaurant was great. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.Our commitment is to make of every guest experience, as exceptional and unique as it can be, and we will continue working hard in this direction to provide the best vacation experience ever. Nonetheless, we appreciate you highlighted your suggestions, which have been already addressed to the management department. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 - 훌륭해요

Richard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Extraordinary resort, fantastic customer service, delicious food, beautiful property, exciting & enjoyable entertainment, especially in the evenings!
2024년 5월에 4박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 13일
Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your holiday destination and for taking the time to share this review with the Expedia community. We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. It is also lovely to know how memorable was your getaway due to the good food quality you encountered at any restaurant you attended, and amusing entertainment provided. We will pass your kind words along to the entire team.We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

10/10 - 훌륭해요

Gary Lee

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellence resorts are great to stay at. Staff are great.
2024년 5월에 6박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 13일
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 - 훌륭해요

Tyra

좋아요: 청결 상태
2024년 4월에 6박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 13일
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 - 훌륭해요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent stay
2024년 5월에 7박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 13일
Allow us to thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 - 훌륭해요

Cory

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our stay here was absolutely perfect, the staff was amazing, the food was amazing. It truly is an all-inclusive to the definition of the word. The nightly entertainment was super high quality and diverse. Highly recommend to anyone looking for a getaway vacation with zero worries or stress.
2024년 5월에 7박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 13일
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your feedback with other travelers.It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be.Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, amusing entertainment and the outstanding service provided by our colleagues. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 - 훌륭해요

Seyed 님, Concord

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a great time at this hotel, customer care was top notch , 24/27 service, friendly staff!
2024년 4월에 6박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 13일
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers.We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. It has been a pleasure having you with us and we look forward to seeing you back soon. Please, receive our warmest regards from The Excellence Collection.

10/10 - 훌륭해요

Amber Rae

좋아요: 청결 상태
2024년 5월에 4박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 9일
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 - 훌륭해요

Lindsey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service, always staff around. Room was a bit dated and musty but a small downside all things considered
2024년 5월에 4박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 7일
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 - 훌륭해요

Kathleen 님, Springfield

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 4월에 6박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 27일
Allow us to thank you for your positive review about Excellence Riviera Cancun and for sharing your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 - 훌륭해요

Ronald

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was AMAZING! So beautiful! So clean! Everything was immaculate and gorgeous!
2024년 4월에 5박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 6일
Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun to vacation and for taking the time to write and share your opinion with other travelers.We are delighted to read that our All-Inclusive luxury resort exceeded your expectations in all aspects that are taken care of. The Excellence Collection is recognized for achieving superior quality in appearance and maintenance of our properties and facilities, just as many other attributes that enable us to provide the supreme Luxury all-inclusive experience. We look forward to welcoming you back soon and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

10/10 - 훌륭해요

SHEA

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 27일
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 - 훌륭해요

Jane Louise

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 10박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 27일
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 - 훌륭해요

Simrin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall a great resort, went with my family. A lot of groups travelling together. Food was great, love the lunch restaurants with the ocean view.
2024년 4월에 5박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 6일
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 - 훌륭해요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great atmosphere. All staff is super polite and helpful. Food is awesome for being an inclusive resort and the drinks are strong! Definitely will be back next year.
2024년 4월에 5박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 6일
Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers.We are very pleased to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best. It is also lovely to read that the food you encountered at any restaurant was great. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 - 훌륭해요

Rosanna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved being pampered by Antonio bringing us drinks on the beach. Our junior suite was spacious. We ate at a different restaurant every night and hard to pick a favourite as all were great.
2024년 4월에 7박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 6일
Dear guest,First of all, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to share this review with other travelers.We are delighted to hear from you that we are able to exceed your expectations in all the areas, which are taken care of, and you enjoyed your stay with us mainly due to the outstanding service provided by Antonio to make you feel extra pampered. We will pass your kind words along to the team.We look forward to welcoming you back soon and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

10/10 - 훌륭해요

Brianne

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is wonderful and so friendly! So many dining options and food selection is wonderful. Loved the option for the pool bar, beach, or lazy river. Rooms are cool and very well maintained. Would stay here again in a heartbeat.
2024년 4월에 6박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 8일
Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers.We are very pleased to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best to meet every need. It is also lovely to read that there are plenty of food choices due to the wide range of international dining options we offer. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 - 훌륭해요

Rachel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place is amazing. Great size rooms. Everything is included- mini bar, room service, restaurants, activities etc, it's nice being able to go and relax and not have to worry about anything
2024년 4월에 5박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 6일
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your feedback with other travelers.It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be.Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, amusing entertainment and the outstanding service provided by our colleagues. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 - 훌륭해요

ADRIAN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean welcoming resort from the moment you step out of your airport transfer to the moment you say farewell. Friendly staff ready to accommodate guests needs. Great selection of food and drinks with good domestic and international choices. Overall good experience. The ongoing seaweed problem that plagued the seashore drop a little bit from overall good experience.
2024년 4월에 7박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 2일
Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers.It is lovely to read that our attentive staff members pampered all the time making you have got everything you wanted and they went out of their way to make sure that every request was accommodated. We can assure you that we will forward your kind words to our team for their contribution to how memorable and special was your stay.It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Please, receive our warmest regards from The Excellence Collection.

10/10 - 훌륭해요

Quinn 님, Cambridge

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Best resort we’ve stayed at by a long shot. Everything was great. Food was outstanding (usually it’s hit & miss at resorts), service was 10/10. Entertainment was in a whole different league compared to other resorts. Only complaint is that the resort could use a little freshen up, and things seemed to be falling apart (chairs, parts of the room etc). Probably why the price was so discounted. Don’t think we will go anywhere except excellence for now on!
2024년 4월에 7박 숙박함
답변 제공: The Excellence Collection. 님, 2024년 5월 2일
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. We pay attention to offer good food quality and deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 - 훌륭해요

Jonathan Michael

2024년 4월에 7박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 22일
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 - 훌륭해요

Quin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 5박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 3일
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 - 훌륭해요

Amy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was fantastic. Clean and safe. I will definitely visit this resort again in the future.
2024년 4월에 4박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 1일
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, attention to detail in order to provide high standards of cleanliness and hygiene, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

6/10 - 괜찮아요

Roger

2024년 4월에 1박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 20일
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for sharing your discontent regarding your stay with us. We truly hope you will grant us the opportunity to welcome you back to reinstate your confidence in our services. Please receive our greetings from The Excellence Collection.

10/10 - 훌륭해요

Wesley

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tennis pro Alexis was so wonderful as was all bar service, wait staff front desk and house keeping.
2024년 4월에 6박 숙박함
답변 제공: The Excellence Collection 님, 2024년 4월 30일
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.