3 개의 야외 수영장, 무료 카바나, 일광욕 의자
예약 가능 여부 확인

Sensira Resort & Spa Riviera Maya – All Inclusive 여행 후기

4.5 out of 5
Sensira Resort & Spa Riviera Maya – All Inclusive
KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, Puerto Morelos, QROO

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1197개 이용 후기 중 694개" "
평점 8 - 좋아요. 1197개 이용 후기 중 275개" "
평점 6 - 괜찮아요. 1197개 이용 후기 중 111개" "
평점 4 - 별로예요. 1197개 이용 후기 중 61개" "
평점 2 - 너무 별로예요. 1197개 이용 후기 중 56개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

BYEONGIN

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
모든 직원들의 친절한 응대 모든 레스토랑이 맛과 멋이 있었다 하지만 호텔의 공항픽업 서비스가 없어 늦은 밤 체크인 하는 경우 문제가 있다
2022년 12월에 3박 숙박함
답변 제공: Guest Experience Team 님, 2022년 12월 28일
Gracias por sus comentarios

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 5월에 4박 숙박함

10/10 - 훌륭해요

Sarbjit 님, Edmonton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함

8/10 - 좋아요

Hannah Clark 님, Mooringsport

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We traveled with our family (11 year old and 6 year old) in May. The resort was clean and lots of things for kids to do. I felt very safe there with them as the resort is not one of the mega resorts so they were always close by. The food was just okay, I’ve traveled to many Caribbean resorts so I know the normal food quality. The steakhouse was the best restaurant on property and the breakfast buffet was my children’s favorites. My only real issue with the resort is the air conditioning. The room would not cool down lower than 75 and we were there early May so I can’t imagine warmer months. Our friends room was the same so not just an AC issue in our room. Brian was great, he remembered our names and was always getting the kids involved. I would consider traveling here again because I liked how it was removed from the madness of Cancún.
2024년 5월에 4박 숙박함

10/10 - 훌륭해요

Ali S

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

Jacob Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 7박 숙박함

10/10 - 훌륭해요

Rajwant

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 5월에 4박 숙박함

10/10 - 훌륭해요

Tabitha MARIE

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very kind and helpful! Our stay was great!!!
2024년 5월에 4박 숙박함

8/10 - 좋아요

Kristian 님, Oakville West

좋아요: 청결 상태, 직원 및 서비스
2024년 5월에 6박 숙박함

10/10 - 훌륭해요

Pris

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fuimos a pasar un fin de semana oara el festejo de mi cumpleaños de mi hija, el personal fue muy servicial y amable, la comida deliciosa, las bebidas muy buenas y la calidad de alcohol q manejan tambien es muy bueno, definitivamente me la mejor opcion para ir en familia, mi hija se divirtio mucho, pars mi el restsruante de cortes fue el mejor, sin duda alguna volveria a resevar.
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Jamal Darnell

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice vacation spot especially if you have little children. The staff were excellent! Angel at the pool side area amazing. I would definitely recommend
2024년 5월에 4박 숙박함

10/10 - 훌륭해요

Cheryl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함

10/10 - 훌륭해요

Kyung Yool

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the whole facility, food from italian restaurant was soso... but everything else was really delicious. Pool area for kids and kids play areas are very good as well. Would definitely come back to relax and let children loose.
2024년 5월에 3박 숙박함

8/10 - 좋아요

Christine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

Peter

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice clean facility, so much activity for kids, friendly stuff, good restaurants, not too far from Cancun airport, visiting this resort second time with friends. Nice coral reef in front of the property very good for snorkeling. I wish they have water sports activity like kayaking or jet ski it's beautiful Caribbean Sea.
2024년 5월에 8박 숙박함

10/10 - 훌륭해요

Ana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Highly recommend
2024년 3월에 6박 숙박함

10/10 - 훌륭해요

Juwan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything
2024년 2월에 3박 숙박함

4/10 - 별로예요

Rafael Damian

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was closed restaurants and kids pool
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Dustin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 8박 숙박함

10/10 - 훌륭해요

Oriada

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 8박 숙박함

10/10 - 훌륭해요

yosef

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy bueno, solo q la playa no tan bonita
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Alma

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
El servicio bueno aunque esperábamos un servicio excelente porque había muy poca gente, mandaron un comunicado que no estaría abierto el Kids club del 6-11, salimos el 13 y seguía cerrado. El personal de entretenimiento y kids club excelente Migue, Pao, Viri, marines, Lina, Bell boy Tony y Oliver mesero en el buffet todos ellos felices de hacer su trabajo. Es la 2da visita en el hotel y estamos seguros de regresar. Extrañamos la fiesta Neón en la Disco!
2024년 5월에 4박 숙박함

10/10 - 훌륭해요

Gicela

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
El personal muy amable y atento
2024년 5월에 2박 숙박함
답변 제공: SENSIRA 님, 2024년 5월 13일
Apreciada Gicela,Gracias por elegir Sensira Resorts and Spa como anfitrión para sus vacaciones y por tomarse el tiempo de compartir con nosotros la reseña de su reciente estancia con nosotros.Fue un gran placer haberlo tenido en Sensira y esperamos que su próxima vista sea muy pronto.Saludos cordiales,

2/10 - 너무 별로예요

Selene

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a bad experience with our stay. Worse customer service there was so many bad things to say. We pay for a Ruby room and it was not worth it at all. It was my husband bday and it was a really bad experience. I do t recommend to no one.
2024년 5월에 5박 숙박함
답변 제공: SENSIRA 님, 2024년 5월 11일
Dear Selene,We appreciate your most sincere review of the Sensira Hotel. We do our best to offer the best experience and services to our guests and we are sorry we have not been able to achieve it this time we offer our sincere apologies for the displeasure you had during your stay and rest assured that each of your recommendations will be taken into account to improve our services.In spite of the displeasure and inconvenience you experienced during your stay, we hope you will visit us again to change the perspective you took and again an apology.

10/10 - 훌륭해요

Javier

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 4박 숙박함
답변 제공: SENSIRA 님, 2024년 5월 11일
Dear Javier Thank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.

4/10 - 별로예요

Kristyn

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Its okay not the best choice for couples. Hotel is fairly new and they have a-lot of potential but long way to go. Will definitely not stay again me and my husband booked extra excursions just to avoid being at the hotel they have no entertainment throughout the day was just boring. The food is mediocre. We have stayed in other hotels where they pay attention to the reason for your stay welcome you with drinks etc this hotel has none of that and the food was basic. Felt i wasted my money but tried to make the best out of it.
답변 제공: SENSIRA 님, 2024년 5월 10일
Dear Kristyn,We appreciate your most sincere review of the Sensira Hotel.We do our best to offer the best experience and services to our guests and we are sorry we have not been able to achieve it this time we offer our sincere apologies for the displeasure you had during your stay and rest assured that each of your recommendations will be taken into account to improve our services.In spite of the displeasure and inconvenience you experienced during your stay, we hope you will visit us again to change the perspective you took and again an apology.

10/10 - 훌륭해요

Bianca Laos

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is amazing!!! Family oriented and also great for those traveling without kids. Chose this hotel for a birthday/mini getaway week with my parents (their first all inclusive) and my 4 year old daughter, my daughter loved the kiddie pool/ family pool, my parents were so blown away with the staff and their amazing service they are planning to return very soon. So many activities for kids and adults including pool Zumba, had such an amazing experience, food was also great and very diverse. Amazing definitely recommend!!
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

Erikela

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We like this resort and we enjoy this vacation.
2024년 4월에 7박 숙박함
답변 제공: SENSIRA 님, 2024년 5월 10일
Dear ErikelaThank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.It has been a great pleasure to have had you at Sensira and we look forward to your next visit very soon.Best regards,

10/10 - 훌륭해요

DINORAH HERRERA

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 5월에 3박 숙박함
답변 제공: SENSIRA 님, 2024년 5월 11일
Thank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.

8/10 - 좋아요

Aleris

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Overall we had a great time and the property had enough amenities that our two girls (1.5 and 4 y.o) were kept busy and having fun regularly. The food was good but the restaurants were obviously better than the buffet. The children’s trampoline area definitely needed those foam blocks removed for new ones and the water slide activity area needed renewing aswell. It had mold and was all discolored. Much of the damage was probably done by nature but it still looked pretty beat up. I also found that the staff watching the kids seems un enthusiastic when it came to watching the kids. I would go again but only if the price was lower. I don’t think the price we paid matched the quality. Overall it is a Good place to stay just not extremely special. It was always kept clean and leadership was kind and helpful.
2024년 4월에 7박 숙박함
답변 제공: SENSIRA 님, 2024년 5월 10일
Dear Aleris, Thank you very much for taking the time to leave us a comment. We are happy that you enjoyed the services offered during your stay. We work hard to provide the best experience for our guests. Your compliments mean a lot to us. However, we regret that you had some inconveniences during your stay, we appreciate your recommendations as they will allow us to improve the aspects mentioned and thus improve our services.Best regards.

6/10 - 괜찮아요

Dragan

연인과의 여행
2024년 4월에 6박 숙박함
답변 제공: SENSIRA 님, 2024년 5월 11일
Dear Dragan We would like to know what your experience was with us. Best regards

8/10 - 좋아요

Olga

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was in Sensira with two kids, 9 and 12 y.o. in the last week of April. The weather was very good compared to Toronto. The sea was hot, as we like. The one thing that was not too pleasant was seaweed close to the beach area.
2024년 4월에 7박 숙박함
답변 제공: SENSIRA 님, 2024년 5월 10일
Dear OlgaWe appreciate your most sincere comments about Sensira Hotel.We are glad you enjoyed the services we offer, we work hard to provide the best attention and experience to each of our guests.The sargassum issue is really an issue, since it is something we cannot control, however, we are working to keep all our beaches cleaner, we are taking the corresponding measures to achieve this. Best Regards

8/10 - 좋아요

Ema Christine

2024년 4월에 3박 숙박함

10/10 - 훌륭해요

ESTEFANIA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me gustó mucho el trato de la gente que trabaja en el lugar. Muy serviciales y amorosos.
2024년 4월에 7박 숙박함
답변 제공: SENSIRA 님, 2024년 5월 10일
Estimada Estefania, Gracias por elegir Sensira Resorts and Spa como anfitrión para sus vacaciones y por tomarse el tiempo de compartir con nosotros la reseña de su reciente estancia con nosotros.Esperamos que nos visiten pronto nuevamente, Saludos

8/10 - 좋아요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Resort was very clean and the staff were amazing! Especially our Amigo Robert who repeatedly went out of his way for me and my family. We went in mid April and there was a lot of sea-weed on the beach which was not optimal. The water itself was calm, but not great if your kids like playing in the waves or boogie boarding. There is a great snorkeling reef just a 5 min boat ride from the resorts beach. The restaurants were all great with many options.
2024년 4월에 7박 숙박함
답변 제공: SENSIRA 님, 2024년 5월 11일
Dear Michael We appreciate your most sincere comments about Sensira Hotel.We are glad you enjoyed the services we offer, we work hard to provide the best attention and experience to each of our guests.The sea-weed issue is an issue because it is something that we can not control or prevent, sometimes it is all clean and clear and there are days that are not so, however, we are working hard to have as clean as possible our beach, both as manpower and machinery. Best regards

10/10 - 훌륭해요

Yosue

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: SENSIRA 님, 2024년 5월 11일
Dear Yosue Thank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.Best regards

4/10 - 별로예요

Brandi

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: SENSIRA 님, 2024년 5월 11일
Dear BrandiWe would like to know what your experience was with us.

8/10 - 좋아요

Nicole Elizabeth

2024년 4월에 7박 숙박함

10/10 - 훌륭해요

Hazel Anne Villalobos

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: SENSIRA 님, 2024년 5월 11일
Dear Hazel Thank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.

10/10 - 훌륭해요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 5박 숙박함
답변 제공: SENSIRA 님, 2024년 5월 11일
Dear JessicaThank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.

10/10 - 훌륭해요

Sandra

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We love this resort , perfect for kids and quiet
2024년 4월에 3박 숙박함
답변 제공: SENSIRA 님, 2024년 5월 11일
Dear Sandra Thank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.Best Regards

10/10 - 훌륭해요

Ryan 님, New York

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Incredible place, food was amazing and plenty for kids to do.
2024년 4월에 4박 숙박함
답변 제공: SENSIRA 님, 2024년 5월 11일
Dear Ryan Thank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.It has been a great pleasure to have had you at Sensira and we look forward to your next visit very soon.Best regards,

10/10 - 훌륭해요

Nik

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 7박 숙박함
답변 제공: SENSIRA 님, 2024년 5월 11일
Dear Nik Thank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.

10/10 - 훌륭해요

Joseph M

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 8박 숙박함
답변 제공: SENSIRA 님, 2024년 5월 11일
Dear Joseph Thank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.

10/10 - 훌륭해요

Moleak

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was great the food was great I’m definitely coming back again my kids love it ‼️
2024년 4월에 3박 숙박함
답변 제공: SENSIRA 님, 2024년 5월 11일
Dear Moleak Thank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.It has been a great pleasure to have had you at Sensira and we look forward to your next visit very soon.Best regards,

10/10 - 훌륭해요

Justin Allan

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A great setup for parents and kids. We really enjoyed the kids adventure area because it allowed us to get our daily workout in without having to do it in shifts. Overall the resort and staff was heavily focused on the kids. It was a great week stay.
2024년 4월에 6박 숙박함
답변 제공: SENSIRA 님, 2024년 5월 11일
Dear Justin AllanThank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.It has been a great pleasure to have had you at Sensira and we look forward to your next visit very soon.Best regards,

8/10 - 좋아요

Rony

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good staff people really nice the things I don’t like is there’s no activities after 10 pm and the beach I couldn’t enjoy the beach because off seaweed
2024년 4월에 4박 숙박함
답변 제공: SENSIRA 님, 2024년 5월 11일
Dear Rony Thank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.We do our best to offer the best experience and services to our guests and we are sorry we have not been able to achieve it this time we offer our sincere apologies for the displeasure you had during your stay and rest assured that each of your recommendations will be taken into account to improve our services.The sea-weed issue is an issue because it is something that we can not control or prevent, sometimes it is all clean and clear and there are days that are not so, however, we are working hard to have as clean as possible our beach, both as manpower and machinery.

10/10 - 훌륭해요

Bienvenido

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My stay was a outstanding experience. Staff was great with exceptional customer service .
2024년 4월에 2박 숙박함
답변 제공: SENSIRA 님, 2024년 5월 11일
Dear Thank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.It has been a great pleasure to have had you at Sensira and we look forward to your next visit very soon.Best regards,

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 5박 숙박함
답변 제공: SENSIRA 님, 2024년 5월 11일
Dear Susan Thank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.

10/10 - 훌륭해요

Freddy

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Best hotel i ever been!
2024년 4월에 3박 숙박함
답변 제공: SENSIRA 님, 2024년 5월 11일
Dear Freddy Thank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.