Dear Hyeong Pil,We enjoyed reading your review of our Hotel Riu Plaza Fisherman’s Wharf.It was a pleasure having you stay with us and we are glad that you enjoyed all aspects of our property.We look forward to welcoming you again in one of our worldwide premises.Best wishes, Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

Dear ??, Thank you for taking the time to reach out to us and provide us your feedback. It is our aim to provide a level of service that will make all our valued guest feel comfortable and always welcome. While we are saddened that you have not enjoyed your time with us here at Hotel Riu Plaza Fisherman’s Wharf, we are very surprised by your comment. You can be assured what you experienced is neither typical, nor our standard of service, as it is never in our intention to ever inconvenience any of our valued guests such as yourself. Nevertheless, we hope that you can understand that we can't tell you much since your review doesn't contain any details and even your username doesn't allow any possibility of investigation. For this reason, we kindly to send to Expedia all details so we can do a proper follow up.We hope you choose to stay with us in the future so we can prove to you how much you are valued.Very Respectfully,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

Dear Guest, Thank you for choosing our hotel and for sharing your comments on Expedia. We are saddened to learn that your stay at our facility was marred by the experiences you comment on in your review. We are committed to provide an excellent service to all our guests and we are surprised by your words. Your impressiones will be shared with our management team for their consideration. We look forward to hosting you again in one of our hotels to convince you of the quality of our services. Kind regards, Hotel Riu Plaza Fisherman's Wharf Online Reputation Manager