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"Great stay "

"Clean rooms the staff was very helpful. The breakfast was nice and I liked the pancake makers "

"Great breakfast provided everyday. Nice variety. Hot food."

"breakfast wasn't complimentary "

"Everything 10/10"

"Amazing"

"Staff was great and welcoming. Our room was huge, although it had hair all over the bathroom floor and shower, crumbs in the sofa bed. There was trash throughout the hotel. Breakfast wasn’t the best, but it was free. "

"Staff was very friendly. Room was clean and updated. Breakfast was excellent with fresh hot food that was delicious"

"I booked the property for a few reasons. One is, I saw that it was walking distances to alot of the downtown market/activities, and also because of the fireplace in the room, and the hot tub on the property. I arrived and saw that both the pool and the hot tub was closed due to maintenance. (Would’ve thought they would do maintenance on both during the off-season not the beginning of busy season) Me and my lady wanted to wine down at the end of the night with a bottle of wine in front of the fireplace but it would not stay burning. The staff was accommodating when requests were made to have technician come by. Maintenance technician came by twice to get it to work but had no luck. (Stay at hotel for three days and was not able to use the fireplace) Also, parking spaces is very tight, esp with oversize vehicles. Garage ceilings is very low, if your vehicle is higher than 6 feet you will have problems parking. I’ve been to Gatlinburg a few times, but never booked at this location, not saying/knowing if these are ongoing issues with the property however, these were a few problems I ran across. Again, the front desk staff was nice. "