"Our initial room had a few issues, one of which was the loud air conditioner / fan which kept us up at night. The room phone was also not plugged in and actually wasn’t possible to because it didn’t have a cable. The toilet door also had issues with closing. We eventually managed to swap to another room in the 3rd night (not ideal), which was better but it took time to sort out and even with the new room the air fan system still made a noise which we were better off keeping it off - this of course meant it was hot and muggy in the evening. The photos of the molton brown amenities was very very deceiving. The bottle of “body lotion” was of sample size, not even enough for your hands let alone body. We were also not aware of the gym being located on the 2nd as this was not made clear to us upon check in.
We made a note to the staff at reservation that we would be celebrating our wedding anniversary. The team acknowledged the email but did nothing. Utterly ignored any efforts which was disappointing.
The staff were friendly and kind especially Adrian but overall the hotel was subpar for the price and was not as described really. The only positive was the location. Would not recommended staying and would not stay again either."
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