โThis hotel is in a fantastic location, and the front desk staff is wonderful. We were looking for help to book a tour of Ha Long Bay. Abee took fantastic care of us, booked the tour and follow up with us to make sure that everything was perfect. She is awesome, and provided amazing customer service. I would definitely recommend staying at The Q.โ
โThe perfect location near Hoankiem Lake, a very beautiful view at the restaurant and the roof top, esp. kind and friendly service at the front desk, bellboy and restaurant. And I want to thank to a general manager Susan and the front desk. โ
โI was in Matilda Hotel for 3 days and had a great experience!
1. Staff - Everyone is really kind and helpful. They gave us lots of information about Hanoi and helped me on WhatsApp too.
2. Room - Very cozy, and A/C worked really well. Room service was quick and very satisfying.
3. Breakfast - They change the menu every day, and what I really enjoyed was "A la carte" breakfast. Besides buffet, chef cook individually menu for you. (Pho, egg, toast, ... )
4. Tours - I had 2 tours from this hotel...
โ๋ฒ ํธ๋จ์์ ๋ฌต์ ํธํ ์ค์ ์ต์ ์ ๊ฒฝํ
Hands down, the worst hotel experience during my stay in Vietnam.
์ฒ์์ผ๋ก ๋๊ณผ ์๊ฐ์ด ์๊น๋ค๋ ์๊ฐ์ด ๋ ํธํ .
The first hotel ever I felt it is not at all worth with my money and time.
๋งํ ์์ค ๋ฐฐ์๊ตฌ ๋๋ฌธ์ ํญ์ ๋ฐ๋ชฉ ๋์ด์ ์ฐจ์๋ ๋ฌผ์์ ์ค์
Clogged bathtub drain made me always ankle deep filled shower.
์จ์๋ 5๋ถ ํ๋ฉด 15๋ถ์ ๊ธฐ๋ค๋ ค์ผ ๋์ด.
Hot water stops every 5 mins and should wait every 15 minutes.
์ฐฝ๋ฌธ์ ์์ผ๋ ๋ณด์ด๋ ๊ด๊ฒฝ์ด ๋์ฐํจ.
There is a window with a horrible view.
๋ค๋ญ์์ ๋ฌต์๋ 20๋ฌ๋ฌ ์ง๋ฆฌ ํธํ ๋ณด๋ค ๋ชปํ์.
It was way worse than 20bucks villa I...