Hotel Avenida Cancun

Property class: 2.5

Choose dates to view prices

Reviews

8.0 out of 10
Very good
Close to Cancun Mall, Hotel Avenida Cancun has plenty to offer. Guests can connect to free WiFi in public areas.

Popular amenities

  • Air conditioning
  • Parking available
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Quadruple Room Standard

Room

Quadruple Room Standard

  • 16 sq m
  • Sleeps 4

View all photos for Superior Double Room

Room

Superior Double Room

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room

Room

Standard Double Room

8.0 out of 10
Very good
(6 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Room

Standard Room

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior King

Room

Superior King

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room Standard

Room

Double Room Standard

  • 16 sq m
  • Sleeps 2

View all photos for King Superior

A neatly made bed with white linens, a bottle of lotion, and a folded towel with 'KAVIA HOTEL' branding.

King Superior

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Located in Cancun, Hotel Avenida Cancun is in the city center. Ultramar Ferry Puerto Juárez and Isla Mujeres Ferry Terminal are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Cancun Mall and Plaza Las Americas. West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco are not to be missed. Visit our Cancun travel guide
Map
Avenida Jóse López Portillo, Supermanzana 60 Mza. 14 Lt. 01 y 02, Cancun, QROO, 77514

What's nearby

  • La Sagrada Familia Parish
    19 min walk - 1.6 km
  • Las Plazas Outlet Cancun
    3 min drive - 1.8 km
  • Cancun Mall
    4 min drive - 2.2 km
  • Plaza 28
    4 min drive - 2.1 km
  • Las Palapas Park
    5 min drive - 2.8 km

Getting around

  • Cancun Intl. Airport (CUN)
    23 min drive

Restaurants

  • Mainimbú Café
    9 min walk
  • McDonald's
    3 min walk
  • El Fogón del May
    3 min walk
  • Pozoleria Tixtla
    8 min walk
  • Barbacoa El Chivo
    7 min walk

About this property

Hotel Avenida Cancun

  • Hotel near West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
  • Located close to Cancun Mall, Hotel Avenida Cancun has plenty to offer. Stay connected with free WiFi in public areas.
  • You'll also enjoy the following perks during your stay:
    • Self parking (surcharge), a 24-hour front desk, and smoke-free premises
    • Guest reviews say great things about the helpful staff
  • Room features
  • All 57 rooms offer comforts such as air conditioning and separate dining areas, as well as thoughtful touches like safes and sound-insulated walls.
  • More amenities include:
    • Bathrooms with showers and hair dryers
    • Flat-screen TVs with cable channels
    • Separate dining areas, refrigerators, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (surcharge)

Family friendly

  • In-room refrigerator
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • No elevator

More

  • 1 building
  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Refrigerator
  • Separate dining area

More

  • Air conditioning
  • Desk
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from June 28 2025 to February 28 2027 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

This property does not have elevators

Frequently asked questions

Is Hotel Avenida Cancun pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for a fee.

What time is check-in at Hotel Avenida Cancun?

Check-in start time: 3 PM; Check-in end time: 7:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Avenida Cancun?

Check-out is at noon.

Where is Hotel Avenida Cancun located?

Located in Downtown Cancun, this hotel is within 1 mi (2 km) of La Sagrada Familia Parish, Mercado 28, and Las Plazas Outlet Cancun. Andres Quintana Roo Stadium and Plaza 28 are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Avenida Cancun Reviews

8.0

Very Good

8.2

Cleanliness

7.4

Location

8.0

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 151 out of 333 reviews
Rating 8 - Good. 84 out of 333 reviews
Rating 6 - Okay. 50 out of 333 reviews
Rating 4 - Poor. 15 out of 333 reviews
Rating 2 - Terrible. 33 out of 333 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay here, staff were very friendly and helpful.
Stayed 5 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and easy to find. Good food in surrounding area, nice staff.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport and reasonable pricing one of the best restaurants across the road the tacqeria had wood fired steak etc amazing
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
I recommend this hotel it’s closed to many amenities and only 15 minutes from airport and public beach
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are really amazing! The property is also well maintained and clean.Our stay was really comfortable.My whole tour was hassle free in Mexico.I would like to thank everyone who helped me to take this to happen.Looking forward for next trips.
Stayed 4 nights in May 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean.
Stayed 1 night in Oct 2023
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Great staff, right next to a supermarket, and a good deal for the price! My only concern was the surrounding neighborhood, which didn't feel like the safest area.
Stayed 3 nights in Dec 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Ok hotel. Did not have a mini refrigerator like advertised. Good restaurant across the street. Nice staff. Good hot water.
Stayed 1 night in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very first time travelling to Cancun, Mexico, I did not speak a single word of Spanish but the staff were still very polite and understanding. The room was nice a quiet. It was a culture shock when I researched you shouldn’t drink the water. Im glad I stayed here because it’s very affordable. Thank you everyone at this location I will definitely stay again the next time im in Cancun.
Stayed 4 nights in Mar 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very large suite, beautiful marble floors, kind and helpful staff, comfortable beds and bedding, very cool a.c. Bring your own water and glasses. No pool, zacuzzi, sauna or restaurant. Very close walking distance to restaurants and transportation.
Stayed 1 night in May 2024
Verified review

6/10 Okay

Disliked: Room comfort

Cheap

Customer service assistance was provided and quick service. Difficult to sleep in the mattress you will feel the springs.
Stayed 1 night in Oct 2024
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was very well maintained and beautiful, the food was amazing, some of the best resort food ever. The staff though was not well trained in there suites and could not understand situations out of the normal mundane task. I was told I could not leave the property and felt like I was being held captive. It was resolved after talking with the manager on duty.
Stayed 1 night in Sep 2023
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
No room service not even glasses to drink water. No blankets available. No fridge or water. There's nothing except the room with beds in it so if you're looking to stay for few days this is not the place. There's a restaurant right infront of the hotel tho and thier food was amazing.
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and great affordable place to stay
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

Nice an clean an clean place,cant wait to go back!!
Stayed 1 night in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is awesome in Cancun with a very nice airport! Viva Mexico
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and cheap

Clean and cheap. Good staff.
Stayed 1 night in Aug 2023
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Was very clean but very far from the zona hotelera I have to take 2 buses and is not at downtown is in a bad area
Stayed 2 nights in May 2023
Verified review

6/10 Okay

Over.all is a good place doesn't offer coffee
Stayed 2 nights in Apr 2025
Verified review

6/10 Okay

Liked: Staff & service
This is a hotel directed at the Mexican clientele. It is located in a solid, working-class area where American tourists seldom go. The amenities are very basic but adequate and very affordable. The staff is not bilingual, but their hearts are as big as their English vocabulary is small.
Stayed 7 nights in Jul 2023
Verified review

6/10 Okay

X
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
T
Stayed 1 night in Feb 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Is Ok
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

Good
Stayed 5 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Clean Safe Value

Take the Red Bus ADO from the airport to the Cancun city for $7 or 120 Mexican pesos. Then an uber or taxi to the hotel in 5 minutes. You could walk buts its about 35 minutes. Hotel has good food areas and restaurant options. People are nice. Good if you need a place in downtown Cancun not the hotel zone.
Stayed 1 night in Aug 2023