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"We had no hot water in our room so couldn’t use the bath or shower, the air conditioning unit did not work and the room wasn’t well cleaned. I have to say that after speaking with the staff at the hotel they were very helpful and did offer a refund for the affected night, but we did check out a night early to find a different hotel as the problems weren’t resolved and a new room couldn’t be offered due to it being fully booked. It’s quite run down and was a disappointment, we expected it to be nicer than it was and definitely expected the basic things like hot water to work. It is in a great location, right in the center of everything and good for a night but if you’re looking for something more romantic for say an anniversary then I would probably avoid. It’s a shame as it could be much nicer if it had a bit of TLC."

"What a wonderful welcome from Hannah and the team. Brilliant stay and wonderful breakfast. They are currently carrying out a refurbishment (hence 4 rather than 5 stars for the actual hotel). Didn't impact, other than the restaurant being closed but wow from what they've done so far it's going to be stunning! Great location too"

"Very clean room. Close to the city centre and the ideal location for my friends Hen do"

"We stayed in Willow, the staff were so lovely and attentive! They work so hard to make everything nice for you . The balcony was lovely this morning. We did the walk around the nature reserve and boat trip was great! Pete the captain was so nice and very knowledgable. We had the best time and Will definitely come back soon . Thanks to all the staff x"

"Great hotel. Warm and welcoming. Comfy rooms and comfortable bed. Very nice breakfast too!"

"Fifth time of staying . Recommend, Great food. Good room. Quiet nights sleep."

"Great hotel in the heart of Canterbury. Had a cot set up for us on arrival. Bed really comfy and shower great. Breakfast was excellent, highlight being the waffle machines. Parking wasn’t an issue for us as we used the park and ride which took 5 minutes and was a 5 minute walk to the hotel so really convenient and only £4 a day vs £25 a night if parking in the city. Staff were all lovely. Loved how they respected history when building the hotel with the ground window in the lobby showing the theatre ruins below. Would definitely stay again on another trip to Canterbury."

"Lovely, cheap and charming little hotel in a tremendous location, close to all the sights and East railway station. Minimal contact with staff, was let in and explained where the room and key was, no reception desk as such, but didn't need anything more. Didn't see anyone on the way out. The room was compact but very adequate, clean and comfortable. Usable en suite in the corner, little shabby in places but no complaints. Nice to have a 2:00pm check in available and the perfect place for my quick (cheap) overnighter before a meeting the next day."

"Breakfast was made to order"