“We returned to Sanctuary Cap Cana after nine years. While there have been many changes, the customer service and friendliness of the staff remain top-tier. Our room was modern and well-appointed. Because we visited during low occupancy, some restaurants were not open every night, but the overall food quality was good. A few staff members truly made our stay: Christy at the pool bar was always upbeat and welcoming, and Levis, our waiter at various resort restaurants, provided excellent food and...
“Food was really hit or miss honestly the buffet was the best food option apart from barefoot grill by the pool.. great drinks and everyone is relatively nice but just kinda lack a luxurious factor to it. Music was awful apart from the live band. Loved the coconuts by the beach but couldn’t enjoy the water because the seaweed.”
“Didn't go well from the minute we arrived. Ivan was the supervisor and he didn't care to check that we were platinum members at Expedia and was eligible for an upgrade even though we told him. His upgrade was from a suite with a kingsize bed to a standard room with queen sized beds, but with a view of the pool and the ocean far away. That room had no door for the shower. he found it strange we mentioned that. Finally got annoyed and told us that we should stay with the room we were original...