푼타 카나, 라 알타그라시아의 가족 여행 호텔

“Excellent”

“Very unhappy with the service received at this hotel. I booked a suite with Jacuzzi. We arrived there on a Sunday, found out the jacuzzi was defective and notified the front desk at around 6pm, told them we needed rest and that they could fix it in the morning. They forgot to send someone to take care of the matter, Tuesday morning i reminded them that this had not been taken care of, that if it was no possible to give me a new room. To which they said they were going to take care of on...

“Paz, servicio y armonía en el ambiente. Fui muy feliz !!”

“Clean room”

“Service was great. Andres took care of us from the beginning and was there the entire way. He helped at every turn, booking dinner, setting us events, etc. server at the back, Ricardo was also top notch as was Rubia at Prada bar. Only complaint is the room fridge was dirty and not cleaned out with old smoked cigar on counter. Also counter had hair on it. Everyone was helpful and knowledgeable and friendly. Result was very zen and chill which is just what we wanted. Food was good too. Honestly,...

“Beautiful property. Calm even with kids. Great family getaway!”

“Amazing property, couldn t be cleaner. The staff are trained at a very highly level; all very courteous; we really enjoyed the various restaurants and considering it is an all inclusive the food was actually pretty good. I have been to DR 3 times and would for sure consider staying here again. It was my wedding anniversary and they even had a ribbon on your door celebrating us! Loved every moment thank you for making our time wonderful”