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"Lovely massage; booked again for the following day."

"We were given the wrong room"

"A little disappointed, it was a cheap break but , the hotel is tired. There was a toenail in the bathroom on the floor , I mentioned it to the staff but it wasn’t removed! And I think £9 each for a 2 mile shuttle is a little excessive to the airport. "

"Good breakfast "

"Clean room nice staff comfy bed"

"Clean room, no tv remote & only 1 towel, wasn’t a problem as only there one night"

"I stay here most weeks for work and always made to feel at home and comfortable in the room booked Staff are always helpful"

"Large spacious family room. Had all amenities. Powerful and hot shower room in need of modernisation. Sink broken and shower chipped and cracked. Towels clean but stained . Exterior looking rather shabby and dated as was the room. . No sound proofing of room, could hear neighbours alarms sounding off at 2.30am . Worst off all, there was drilling occurring at 4am in the neighbouring kitchen, which is really unacceptable, otherwise would have given a better score ."

"Loved the teapot in the room and real teacups. The outside tables were full of empty glasses & plates the 1st evening I stayed. No tables were bussed. Why? Rarely was there anyone at Reception. Why? Appreciated notices in hallway to remind guests not to disturb others, to close doors quietly etc. Beds were comfy, sheets were good quality, nice pillows. Who thought a wood shelf around the bathroom sink was a good idea?! No noise from neighboring rooms was a pleasant surprise. Shower gel was completely empty. Why no Kleenex in room? Just toilet paper. All in all the best hotel I've stayed in, in Harlow. Thank you for a pleasant stay. I will be back!"