스리랑카의 웨딩 호텔

“새호텔이라 시설이 깨끗하지만 위치가 많이 불편하네요”

“너무 친절하게 또한 식사, 모든 직원들이 훌륭하고 모두 감사합니다.”

“All the staff were very welcoming and super helpful. The room was very large and beautifully laid out. ”

“The concierge and the person she called their manager were very very very impolite. They should learn customer care and hospitality management skills more deeply. Not attending to customer's issue, hut instead, trying to pass the bucket towards the customer's side. The first ignorant concierge I have ever seen in a what they call a 5 star hotel. In my honest guess, the WHOLE front office, concierge mainly, should be changed. They are the face of the hotel, but if they are sooo bold headed and...