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"Besides a couple of small issues, "

"Elevators not working during our stay; the friendly front desk person was able to move us down to the 2nd floor from our original 5th floor room but none of the staff offered to help us with our luggage."

"My experience “staying” at the Regency Inn in Richmond was so bad it bordered on disturbing. First let me say, the staff was friendly and reasonably professional. But the room was perhaps the most appalling room I’ve ever had the misfortune to step into, to say nothing of a hotel room that I had already been charged for. The first thing to hit was the sickly sweet smell of cleaner that was clearly covering up a very, very bad odor. I stopped breathing through my nose within a minute or so of being in the room. The second thing was the squish as I stepped onto the carpet. The third thing was the sagging and stained acoustic ceiling tiles. After that it was just one bad thing after another: the battered furniture, the deeply stained carpet and armchair, the lamps with non-working bulbs, the stained bathtub, the rusty fixtures. Even though I was exhausted from a long drive from Florida, there was no question of spending another minute in that room. The staff said there were no other rooms available and that that room was representative of the others. I left immediately, needing to put many miles between me and that disturbing room. Needless to say, the photos in the listing looking NOTHING like the actual room I was assigned. The photos I’m attaching don’t even fully convey what the room actually looked like. I have no idea how this establishment managed to acquire the positive reviews."

"Hotel is nice and clean/modern and the location is convenient. Valet, check-in staff, and breakfast staff were all very courteous. Rooms are spacious and I got an unsolicited upgrade to a larger room, which was nice, Room amenities could be nicer, especially the bathroom amenities. "

"Nice hotel, housekeeping is really bad at cleaning, food at restaurant was good and decent location"

"Excellent room, comfortable beds, clean and comfortable bathroom. No pet fee for ESA dog. Breakfast was good overall, but no vegetables. Strong smell of marijuana everywhere, even on the 4th floor. "

"Everything was clean, room was super nice"

"The parking situation was not ideal. You either had to pay $40 for valet parking or pay $12 to park across the street but wake up before 6 am to extend the meter. "

"Unfortunately, we found a dead bug on the bed. "