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“Great location in the town of Kelso. Staff helpful and friendly. Peaceful garden overlooking the river.”

“Beautiful country house hotel with exceptional staff. Good central location for exploring the Borders. We had a great stay and look forward to a return visit.”

“The Hotel is a little dated but the norm for a town like Coldstream. The food was good, the breakfast excellent and the staff really cared about the clients. We enjoyed it and the locals were friendly and the service for our dog excellent.”

“Lovely old fashioned hotel in a lovely spot and excellent service throughout”

“Wonderfully clean bedding. But not a single hook or peg to hang the jackets. Nice quiet place to spend a night. Happy overall. ”

“Comfortable and quiet room with the best welcome treat ever. Good quality breakfast”

“Absolutely charming visit. Food/Restaurant was excellent.”

“We enjoyed our stay at Balcary House Hotel. The surroundings were lovely and the building was beautiful. Staff very helpful.”

“Nice welcoming staff. Good breakfast, promptly served. But the hotel is very run down and needs to be cleaned more carefully. Not the place to be in hot weather. My window barely opened and the bathroom radiator was full on - and impossible to turn off. No fan available either!”

“Staff and food were very good but stay was let down by a few niggles. I had booked a table for dinner but there was no record of it when I arrived. I had also asked for a room with a walk in shower but didn't get it. The biscuits on the tea tray were the smallest pieces of shortbread I have seen made worse by having no biscuits at all on my second night. The tea bags had not been replenished and why leave 3 cartons of long life milk for 2 people? I have stayed in many hotels with my dog and this...

“There was a large party downstairs (floor below) on the Saturday night we stayed there. Music from DJ was very loud and pounding/felt in our room until after midnight preventing sleep. The Restaurant was unavailable due to the party. I wouldn’t recommend booking a room on this property when the downstairs facilities are booked in this way.”

“schönes Ambiente, nettes Personal, das Zimmer war recht groß. Frühstück war sehr gut und reichlich.”

“On entering the hotel you will be met by warm and inviting staff. off to the left of the reception is an insanely stocked whisky lounge but prices are on the steep side for you average dram. There is a 24 bar located en route to the rooms and an Aperol was £18!!! scandalous. Charlies is the main restaurant and breakfast area. breakfast was good but the plates were weirdly small, slightly bigger than a side plate. the smell of the “Smokies” reeked out the lobby at the lifts and filled the...

“I would normally say nothing rather than write a bad review but this place was so bad - the room in particular, the fact that no one cared and it showed , the lack of maintenance or bothering about customers , i think other guests should be aware. We could have put up with having to search for someone to check us in, the dirty carpets, battered dirty paint work, incredibly slow service , being made to feel an inconvenience for having dinner ( food was nice when we eventually got it) and not...

“Room was clean with facilities that were a bit dated, the staff were excellent and very helpful . Plenty of parking within the square in front of the pub. Excellent cooked breakfast if that’s what you start the day with. Enjoyable stay.”

“Friendly staff and great room highly recommend ”

“Excellent stay”

“First class stay, quality of fresh food was quite amazing for a small place, fresh Lobster on the menu and breakfast was excellent with lots of fresh local produce. Will definitely come back!”