Leona Vicario Vacation Rentals

"Pros- Most of the staff were very nice and accommodating. The nighttime restaurant staff were well trained and fun. The bartenders were good at their job. The food was very pretty. If you have kids that enjoy water slides they may enjoy them for a while. Cons- There were not enough fun activities. The only things that were interesting to my 19 yr old was the beach volleyball and water volleyball. There was nothing that my 15 yr old was interested in. (He doesn't like sports) My 19 yr old really wanted to do kareoke but was not able to get in to it because of timing of dinner and limited availability of singing spots. The nighttime activities stop way too early. There needs to be table tennis or pool table or something that people can do. It just was not a very fun organized place. As for the food, the nighttime restaurants were pretty good, but if you like dessert this is not the place to be. The buffet food was very pretty and plentiful but was not very tasty. I also was very worried about the food safety because the food that was supposed to be cold was lukewarm. My 15 yr old and I got gastrointestinal sickness and were sick for 3 days, can't be sure it was from that but it was suspicious. Then, we had to pay $60 to the hotel for meds (anti-diarrhea and nausea) for our sickness. (Nice souvenirs) Room service was very slow and unreliable. Booking through Expedia means you get walked farther out of the way to check in and they want to upsell other things to you wasting vaca"

"Great hotel (we stayed a few days earlier when flying domestically) with lovely staff. Awesome breakfast! Slight issue this time round was our room needed better maintenance and the bathroom lock was a bit dodgy."

"Beautiful resort with amazing staff, from Lucy on the concierge desk to bartenders Diana and Emmanuel, and to all the entertainment staff from mar though everybody, there is always something going on. Food was very good as well"

"Only complaint was slow wifi but everything else 5 star. Super friendly staff and great location!"

"Clean property "

"The hotel is very clean and rooms were cleaned daily, the staff was tremendously helpful and very friendly. The only issues I had was the pillows are horrible, it’s right on a main access road to the beach so is very loud and it’s open concept so you hear everything in the halls and lobby even on the third floor, the hours are very odd for an adults only as the bar is only open from 11am to midnight and the buffet is not all day. The food however was excellent especially the Italian restaurant! It’s nice and close to the pier to go to Cozumel as well as great shopping and night life! Definetly a pros and cons resort"

"Lazy river was perfect"

"Clean property, clean rooms. Friendly staff"

"I have mixed feelings about my stay at this Hilton. While there were definitely some positive aspects, there are also areas that could be improved. The bell staff and the team assisting on the beach were consistently kind, attentive, and helpful, which I truly appreciated. However, the front desk experience felt less warm and could benefit from a more welcoming approach. The beach itself was not as nice as expected, and the number of amenities felt somewhat limited considering the number of guests at the resort. At times, it felt a bit crowded. As for the dining experience, the buffet offered a decent variety, but it lacked a “wow” factor and didn’t stand out compared to other resorts. Overall, it was a good stay, but with a few improvement, particularly in service consistency and amenities, it could be a much better experience."