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"Had a beautiful ocean view from my balcony. Room was clean and exceptional. Wonderful pool that can be enjoyed by all guest young and old. Had games for the kids. The hotel staff friendly and helpful. Evenings were quiet and peaceful. Great experience. "

"I had a great stay . I will stay again !. "

"Worst experience. Stole my money"

"We paid for an ocean view room in sorento and got placed infront of a brick wall. So they moved us, to less of a room in the main tower but it had ocean view so I let it be. No fridge in the room anymore, and the soap smells god awful. Then, parking and valet only was $76 a day. Nowhere did it say that when we booked. The actual valet service was really friendly, so that was a plus. There was a nice resistant selection. The pool was nice, but every chair was taken pretty much 24/7 and the pool was closed by 6/6:30. There was also no convenience store. My husband was having a weird allergic reaction after getting in the hot tub, which was gross in itself, then had no convenience store to buy any Benadryl or anything. No store for sunscreen, razors, medication, nothing. We tried to go to the beach one day also and the beach was disgusting. They don’t rake so it smelled awful with layers of seaweed and ocean remnants everywhere. Overall, will probably never come back here again. Way too overpriced for what you actually get. "

"When issues arise they seem uncaring"

"My husband and I had a wonderful stay in Miami at the Sherry Frontenac. We booked a deluxe oceanfront room with a balcony, and the view was absolutely stunning. The room was clean, fresh-smelling, and well maintained, and the staff was warm, welcoming, and very accommodating throughout our stay. While the hallways are a bit dated and could use new carpeting, it didn’t take away from the overall experience. This isn’t a brand-new hotel—it was built in 1947—and its vintage charm is part of what makes it special. Parking was easy and affordable. We parked two blocks away at O’Connell Boathouse for just $5 a day using the ParkMobile app, which was incredibly convenient. Overall, our stay was absolutely worth the money, and we had a fantastic time. The breakfast was decent, and there’s a boardwalk just beyond the property that’s perfect for a stroll. One of my favorite parts of the trip was the few cats around the property—I adored them and even brought a little treat for them each day. I also noticed some guests complaining about not receiving fresh towels daily, but I simply hung mine up to reuse, just like I do at home. All in all, it was a relaxing and enjoyable experience, and we would gladly return."

" Muy caro y mal atendido, valet parking carisimo, 57 uss, a 100 mt 20 uss. la pileta es pequena y sin servicios Very expensive and poor service; valet parking is outrageously expensive at $57 USD, compared to $20 USD 100 meters away. The pool is small and has no amenities."

"The room was small and lacked counter space and the decor was substandard. The staff was fabulous. Kind and very helpful. The pool was lovely and the staff there wonderful. The breakfast that was included was poor and I do not know why you would not serve the guests that are staying at the hotel excellent coffee. The breakfast had terrible coffee and no choice and it was not up to par. "

"Nice and quiet"