“The staff including Rachel( front desk), Robert (manager) and a security guard were very unprofessional. The guard threatened my husband and the other two staff members questioned him being a guest of the hotel. They refused to get us a bag of ice. The pool waitress was very dismissive as well. We have been to this hotel on average twice a year for the past six years. Our stays have been 5 nights to ten nights. We will not return. Next time, we will check out the neighboring hotel- the Delano.”
“The staff including Rachel( front desk), Robert (manager) and a security guard were very unprofessional. The guard threatened my husband and the other two staff members questioned him being a guest of the hotel. They refused to get us a bag of ice. The pool waitress was very dismissive as well. We have been to this hotel on average twice a year for the past six years. Our stays have been 5 nights to ten nights. We will not return. Next time, we will check out the neighboring hotel- the Delano.”
Sheila Ransburg