โI recently stayed here and had a wonderful experience. The staff were extremely friendly and welcoming. Jo at the front desk was incredible. The room was newly renovated immaculate and beautifully furnished. Highly recommend this hotel for its excellent service and comfortable accommodations.โ
โThousand comments are not worth one staying. The sophisticated and representative hotel of NYC was literally beautiful and magnificent. And all staffs were kind and professional. Thanks for the care and friendship provided throughout the stay.โ
"I cannot understand why I have to pay for minibar which we DID NOT use. They charged me for $11.98(two payments of using minibar/in room water) and I asked them to cancel the fee because we didn't touch the minibar or water bottle at all. However, they just cancelled only $5.99 and did not explain this situation. I kept asking why you didn't cancel another payment of $5.99 to an assistant general manager but he hasn't got back to me yet. He just said 'payment of $5.99 was refunded' which is not a problem. Do they want just 6 bucks for service? Or what? I wish I was in the US so I can make a call but I am outside of the US. I guess they know this situation and keep ignoring my email. This is not about money. This is about your reputation and trust. If you decided to stay at this hotel, check your receipt thoroughly. "
