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"The hotel is conveniently located right next to Hell Valley and across from several restaurants, making it ideal for both day trips and overnight stays. My only complaint is the strict check-in policy—check-in starts exactly at 2 p.m., with no early check-ins allowed, so plan your visit accordingly. The hotel offers a variety of amenities, including a gift shop, several restaurants, game and karaoke rooms—great options for families or anyone looking for a relaxing staycation. My family and I stayed in a Japanese-style tatami room in the South Wing. While the room was cozy, it felt a bit small and dated. The bedding was warm and comfortable, though I wouldn’t recommend this room type for elderly guests, as getting in and out of the futon might be difficult. There are several types of onsen baths available, including steam and sauna rooms—honestly, too many to try them all. I also had my first Kaiseki dinner after visiting the onsen, and it was a wonderful experience. Overall, I was happy with my stay and would recommend this hotel for a relaxing visit to Hell Valley."

"Staff was very friendly, professional and accomodating. Instructions were clear. Our room was lovely and comfortable. Breakfast buffet was great. Would love to visit again!"

"Very good place to stay "

"Great breakfast options. Japanese, western or buffet. I chose western. Premium fresh fruits, pastries, famous Hokkaido milk, different juices and many more. The outdoor onsen is beautiful. Our room with lake view, we could see the lakeside fireworks at night and beautiful sunrise in the morning. The best of all, they let us check in early since our room is ready. And the check out time is not till 12 pm. White gloves staff services through out the hotel. The room is extremely clean. We would definitely will come back. "

"Amazing onsen access. Great location, clean. Nice cafe and coin laundry available."

"Great traditional ryokan with Hot Springs Onsen."

"Conveniently located at the lower slope of Noboribetsu. Price is affordable but lift is small and slow. Onsen is a indoor and an outdoor with no views. Room is clean, spacious with plenty of charging plugs in the room. Bed, pillow and duvet is soft and comfortable. We had a wonderful sumptuous Japanese breakfast with mixture of western delights. You do have to walk up a slope to reach the Carpark. If you want an affordable place to stay, here is a good recommendation."