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"Weekend staff were amazing. On Monday the chef was extremely rude and condescending when was told that the coffee machine had run out of coffee and when was requested for a fried egg. She literally snapped at my son when he asked for a fried egg. Not impressed at all! Otherwise this hotel deserves a 5 star rating all over "

"The hotel was brilliant staff friendly and helpful. Great place to relax "

"Really enjoyed our 2-night stay here. The location is excellent giving easy access to Clifton, the city centre, and the harbourside. The hotel was very clean, well-maintained, and full of character. The staff were also very helpful. We would recommend this hotel. The on-site car parking was also convenient. "

"We stopped over for one night with our two kids and our dog. The staff could not have been more friendly, and they were very helpful in giving us advice about places and events to check out in Bristol. Our room was clean and comfortable. We were glad we had booked one of the rooms with air conditioning as it was a warm night: we had cool air in the bedroom, and thanks to underfloor heating our feet were still nice and warm on the tile floor in the bathroom. We were impressed with how dog friendly the hotel was, with water bowl by the front door and treats on the reception desk. Breakfast was very good and reasonably priced. Overall, a relaxing and enjoyable time and great value for money. We will be staying again!"

"Good stay. "

"We enjoyed our stay, although we spent most of our time in the town centre. The hotel is very conveniently siuated, comfortable and has a nice luxury feel. There are some comments that it could use a refurb but we did not feel that was the case for our room, only in the lobby toilets did I notice some wear and tear. I would return to this hotel, should I be staying in Bath again but will make more use of the facilities next time. The staff are pleasant and helpful but the only negative was one of our drinks orders taken in the garden was forgotten and took 30 mins to arrive but this is not a reason to overshadow our stay and the waiter was very apologetic. "

"Very clean friendly staff and rooms are quite"