"The room we were put in was dirty had roaches and the tub and sink had hair and were dirty as well, one of the beds were broken, the tiki bar wasn’t even open, the smoke detector in the room was going off the whole time. As far as staff goes they were not helpful they told me I couldn’t get a refund or switch rooms, some were rude when we asked for clean towels because the ones we had were stained and had pubic hair and they told us “we have to be considerate of other guest we just got there so we shouldn’t need new towels” and didn’t change the towels, also didn’t change the bed sheets that were dirty and had burn marks. My fiancé usually brings his own tv on trips because we have had issues in the past connecting the game to hotel tvs (he streams) I’m glad he decided to bring it this time as there was no tv in the room, I’m not proud of the fact that we had to get roaches off his game and tv. I couldn’t do the complete stay we ended up just leaving and cutting the trip short I was very uncomfortable, people would knock on our doors at all times and run and then smoke in their rooms which filled the hallways with smoke and a terrible smell. Oh and the hotel is connected to a night club that stays open until 5am so if I try to go anywhere after 10pm expect to spend and hour trying to find parking. And expect for people to fill the halls and for it to be loud "
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