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"The property was amazing! The wildlife was amazing! Pool bar was great Eloy is the man! Moses on the cart is awesome and an asset to this hotel. Samantha in building 21 was extremely helpful with our questions. The buffets were average we all found something we could eat. The steakhouse and the oriental restaurants were excellent. The Mexican restaurant was terrible the food was awful. The best breakfast was at the lagoon buffet get the omelette. Rosita at the lobby bar was a great server and her personality was so great. Check in and check out we’re very simple. Not sure the name of our house keeper in building 21 3rd floor but wow she was amazing. We would absolutely go back if we decide to return to plya del Carmen. "

"I loved Unico staff "

"The resort was amazing!!! I would return and recommend for sure. It was clean and beautiful. There is so much to do. My family absolutely loved it. "

"I enjoyed my stay at the Hard Rock Hotel Riviera Maya. I will definitely recommend this hotel to my friends and family."

"We enjoyed everything, but I want to make a remark on the show that performs Monday-Friday, specially one dancer: Lizeth Chavez. Excellent dancer and great lady. "

"Loved the grounds, pretty big resort, could walk quite a bit. Loved the food, beach cleaned every day. Very friendly staff, no standing in line at restaurants. Really liked that we could snorkel at the resort. Some complain that there are rocks at the beach, but that's exactly what gave as the chance do a lot of snorkeling. Huge pools, always available lounges. Great resort."

"Definitely coming back, everything was great, especially the service. Food was good and amenities are great. Lots of pools and they have 2 small water parks for kids which was awesome since I traveled with kids. Right outside the resort they had an OXXO which was very convenient and cheap for everything. Good shows and entertainment was pretty good. "

"Excelente "

"Wonderful vacation. My _only_ very mild criticism was that the dinner and activity reservation system - which runs through your building concierge - was kind of cumbersome… I spent a good chunk of each morning administering reservations, which was not very relaxing. But that was a blip on the radar and probably the best way to handle logistics for a resort of this size. Staff were universally cheerful and helpful-without exception. The property is beautiful. Food and entertainment were lovely. Thank you!"