"Good Location and Value, but Customer Service Needs Improvement
The hotel is conveniently located, and the rooms are comfortable and offer good value for the price. Overall, the accommodation met our expectations.
However, our experience with the shuttle reservation desk was disappointing. We felt uncomfortable with the staff’s approach, particularly their persistent attempts to upsell additional reservations and the manner in which they requested identification, including a driver’s license.
While we understand that certain verification procedures may be necessary, the way these requests are communicated makes a significant difference to the guest experience.
I would recommend that hotel management provide additional customer service training to the shuttle reservation staff, with an emphasis on professional communication, courteous interactions, and respecting guests’ comfort and preferences.
Overall, the hotel offers good value and a convenient location, but improvements in customer service, particularly at the shuttle reservation desk, would significantly enhance the guest experience."
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