숙박 시설 내 편의 시설/서비스

더 클랜시, 오토그래프 컬렉션 여행 후기

4 out of 5
더 클랜시, 오토그래프 컬렉션
299 2nd St, San Francisco, CA

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 703개" "
평점 8 - 좋아요. 1000개 이용 후기 중 183개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 58개" "
평점 4 - 별로예요. 1000개 이용 후기 중 21개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 35개" "

9.4/10

청결 상태

9.2/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

6/10 - 괜찮아요

Sihngil

출장 여행
좋아요: 청결 상태
건물은 이쁜데 일 75달러 주차대행을 강제하고 건물내 일반 주차시설이 없어요, 조식도 제공하지 않고 방에 물과 커피도 제공하지 않습니다. 주변에 식당이 변변치 않아요. 숙박 가격은 최상인데도 추가 비용이 더 많이 듬니다
2021년 9월에 1박 숙박함

6/10 - 괜찮아요

Marissa C

별로예요: 직원 및 서비스
The customer service was ok, and staff was limited. We had to take load our luggage and take it to the room, unload it and the cart stayed next to us until the following evening. This was disappointing.
2024년 5월에 2박 숙박함
답변 제공: The Clancy Team 님, 2024년 5월 23일
Marissa C, thank you for staying at The Clancy and sharing your feedback with us. We sincerely apologize for your experience and for not meeting your expectations during your stay. We have shared your comments with our management team to address areas that require our attention. We hope for the opportunity to welcome you back in the future!

2/10 - 너무 별로예요

Timothy

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is a more upscale spot, decent walk to Oracle. I did have an issue with the valet service being posted as $80, but they include a tax that brings the total to $91.20 per night. They also overcharged me for an extra day of valet service. On top of that, the valet lost our key and was running around calling his co workers to locate it and had my family standing there for 20 minutes. I tried to talk to a manager and they said she wasn't in yet. They asked me to call back. I did and left a message, but haven't heard back. The one star is for the misleading prices, overcharge, incompetent valet, and management's failure to follow up. Check your bill!!!
2024년 5월에 2박 숙박함
답변 제공: The Clancy Team 님, 2024년 5월 22일
Timothy, thank you for taking the time to send us your feedback. We are disappointed by the experiences that you mentioned during your stay, and we sincerely apologize for the valet experiences described. Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. We have shared your feedback with our Leadership Team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. We hope that you will give us another opportunity to provide you with a better experience in the future.

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: The Clancy Team 님, 2024년 5월 22일
Lisa, thank you for giving us such an excellent score! We hope that you come back to The Clancy next time you are in San Francisco!

8/10 - 좋아요

benjamin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
nice location and rooms were very comfortable
2024년 5월에 3박 숙박함
답변 제공: The Clancy Team 님, 2024년 5월 14일
Benjamin, thank you for the wonderful review! We hope to see you at The Clancy in the future!

10/10 - 훌륭해요

Jeremy

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great with check-in!
2024년 5월에 1박 숙박함
답변 제공: The Clancy Team 님, 2024년 5월 14일
Jeremy, thank you for the rave review! Please tell your friends about The Clancy and come back next time you are in San Francisco!

8/10 - 좋아요

raymond

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was good to excellant. Only drawbacks were the $80 parking. only option was valet and service was good price seems exssive. Rooms were clean and modern updates. Extra charges were options for things like microwave and such. Was walking distant to ballpark. Staff was helpful and courteous.
2024년 5월에 1박 숙박함
답변 제공: The Clancy Team 님, 2024년 5월 14일
Raymond, thank you for taking the time to write us a wonderful review! We are so glad to hear you enjoyed our location in relation to Oracle Park! We hope that you come back to San Francisco and enjoy the charms of The Clancy again!

10/10 - 훌륭해요

Ramon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Awesome
2024년 4월에 2박 숙박함
답변 제공: The Clancy Team 님, 2024년 5월 6일
Ramon, thank you for the rave review! Please tell your friends about The Clancy and come back next time you are in San Francisco!

10/10 - 훌륭해요

Vincent

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay for a SF Giants game.
2024년 4월에 2박 숙박함
답변 제공: The Clancy Team 님, 2024년 4월 30일
Vincent, thank you for taking the time to write us a wonderful review! We are so glad to hear you enjoyed our location in relation to Oracle Park! We hope that you come back to San Francisco and enjoy the charms of The Clancy again!

10/10 - 훌륭해요

Naomi

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the location and room.
2024년 4월에 1박 숙박함
답변 제공: The Clancy Team 님, 2024년 4월 30일
Naomi, thank you for the rave review! We are so, so happy that you loved it here! Please tell your friends about The Clancy and come back next time you are in San Francisco!

10/10 - 훌륭해요

Beth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: The Clancy Team 님, 2024년 4월 30일
Thank you, Beth, for giving us such an awesome score! We hope we become your home away from home in San Francisco!

10/10 - 훌륭해요

samantha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk was very hospitable and professional. The beds were super comfortable and the shower was great. Will definitely stay here again.
2024년 4월에 1박 숙박함
답변 제공: The Clancy Team 님, 2024년 4월 22일
Samantha, thank you for taking the time to leave us such a fantastic review! We are glad you enjoyed our guestrooms, and that you had great interactions with our Clancy Team. We hope we become your home away from home in San Francisco!

10/10 - 훌륭해요

JULIO

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel de reciente renovación, personal amable, excelente opción para hospedarse.
2024년 3월에 4박 숙박함
답변 제공: The Clancy Team 님, 2024년 4월 16일
Julio, thank you for taking the time to write us a wonderful review! We hope that you come back to San Francisco and enjoy the charms of The Clancy again!

8/10 - 좋아요

Maria

출장 여행, 가족 여행
I love our room very big and nice
2024년 4월에 1박 숙박함
답변 제공: The Clancy Team 님, 2024년 4월 10일
Maria, thank you for giving us such a great score! We're happy to hear you enjoyed our guestroom size! We hope that you come back to The Clancy next time you are in San Francisco!

10/10 - 훌륭해요

Stephanie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super nice staff and clean rooms.
2024년 4월에 1박 숙박함
답변 제공: The Clancy Team 님, 2024년 4월 8일
Thank you, Stephanie, for the excellent review! We hope that you come back to The Clancy next time you are in San Francisco!

10/10 - 훌륭해요

Margarita

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay very much! Staff were super friendly and helpful!
2024년 3월에 1박 숙박함
답변 제공: The Clancy Team 님, 2024년 4월 8일
Margarita, thank you for the rave review! We are so, so happy that you loved it here and had great interactions with our Clancy Team. Please tell your friends about The Clancy and come back next time you are in San Francisco!

10/10 - 훌륭해요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel with tremendous service
2024년 3월에 7박 숙박함
답변 제공: The Clancy Team 님, 2024년 4월 8일
Thank you, Robert, for giving us such an excellent score! Thank you for your kind words regarding our Clancy Team. We hope that you come back to The Clancy next time you are in San Francisco!

10/10 - 훌륭해요

Jolene

2024년 4월에 1박 숙박함
답변 제공: The Clancy Team 님, 2024년 4월 30일
Jolene, thank you for giving us such an excellent score! We hope that you come back to The Clancy next time you are in San Francisco!

8/10 - 좋아요

Hannah

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is modern and clean. The location is perfect to reach public transport, art museums and jazz clubs. Staff are friendly and professional.
2024년 3월에 2박 숙박함
답변 제공: The Clancy Team 님, 2024년 4월 2일
Hannah, thank you for taking the time to review our hotel, your feedback is greatly appreciated. We’re very glad you enjoyed our location and had great interactions with our Clancy Team. We hope to see you again soon on your next visit to San Francisco!

10/10 - 훌륭해요

Kathia Beatriz

Staff was really nice and warm
2024년 3월에 4박 숙박함
답변 제공: The Clancy Team 님, 2024년 4월 1일
Kathia Beatriz, thank you for taking the time to leave us such a fantastic review! We hope we become your home away from home in San Francisco!

10/10 - 훌륭해요

Sir 님, Saint Louis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet, clean safe
2024년 3월에 2박 숙박함
답변 제공: The Clancy Team 님, 2024년 3월 25일
Sir, we appreciate you taking the time to leave us an amazing review! Please tell your friends about The Clancy and we look forward to serving you again in the future!

10/10 - 훌륭해요

Frank Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I love the stay
2024년 3월에 2박 숙박함
답변 제공: The Clancy Team 님, 2024년 3월 13일
Frank Paul, thank you for the awesome review! We are so, so happy that you loved it here! Please tell your friends about The Clancy and come back next time you are in San Francisco!

10/10 - 훌륭해요

Kieran

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
great property. super nice, as advertised.
2024년 2월에 2박 숙박함
답변 제공: The Clancy Team 님, 2024년 3월 8일
Thank you, Kieran, for the rave review! Please tell your friends about The Clancy and we look forward to welcoming you back next time you are in San Francisco!

8/10 - 좋아요

Cecilia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I am enjoying my staying, it is so quiet and calm!
2024년 3월에 1박 숙박함
답변 제공: The Clancy Team 님, 2024년 3월 6일
Cecilia, thank you for taking the time to leave us such a fantastic review! We hope we become your home away from home in San Francisco!

8/10 - 좋아요

EDWARD

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall it was a great stay. Wonderful well appointed room, comfy beds, nice bath. Breakfast was very good, if somewhat pricy. Only compliant is that the check in guy seemed in a hurry even though we were the only ones at the desk. Felt we were being rushed.
2024년 2월에 1박 숙박함
답변 제공: The Clancy Team 님, 2024년 2월 28일
Edward, thank you for taking the time to review our hotel, your feedback is greatly appreciated. We’re very glad you enjoyed so many aspects of our hotel and had great interactions with our Clancy Team. We appreciate hearing on ways we can improve our service, and we will be following up with your notes with our Front Office Team. We hope to welcome you back at The Clancy San Francisco soon!

10/10 - 훌륭해요

Bernice

2024년 2월에 1박 숙박함
답변 제공: The Clancy Team 님, 2024년 3월 6일
Thank you, Bernice, for giving us such an excellent score! We hope that you come back to The Clancy next time you are in San Francisco!

10/10 - 훌륭해요

Sakura

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room clean and spacious. Staff friendly and helpful. Walking distance to everything.
2024년 2월에 3박 숙박함
답변 제공: The Clancy Team 님, 2024년 2월 26일
Sakura, thank you for the rave review! We are so, so happy that you loved it here and had great interactions with our staff. Please tell your friends about The Clancy and come back next time you are in San Francisco!

10/10 - 훌륭해요

Anca

2024년 2월에 3박 숙박함
답변 제공: The Clancy Team 님, 2024년 3월 20일
Anca, thank you for taking the time to give us a wonderful score! We hope that you come back to San Francisco and enjoy the charms of The Clancy again!

10/10 - 훌륭해요

Adrian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Like how clean it was
2024년 2월에 1박 숙박함
답변 제공: The Clancy Team 님, 2024년 2월 20일
Thank you, Adrian, for the excellent review! We hope that you come back to The Clancy next time you are in San Francisco!

6/10 - 괜찮아요

Tamara

좋아요: 청결 상태
The hotel only offers valet parking which they said was $90 plus tax. There was also a $30 destination fee charged. Area was fine, somewhat safe but also still have to remain on guard. The room itself was nice, but not necessarily worth $200 a night.
2024년 2월에 1박 숙박함
답변 제공: The Clancy Team 님, 2024년 2월 16일
Tamara, Thank you for taking the time to send us your feedback. We appreciate hearing on how our guests' visits were and ways that we can improve our service. We will be reviewing your notes, and we hope for another chance to welcome you back to The Clancy San Francisco soon.

4/10 - 별로예요

Ioana

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We were told we had a 30 dollar credit each day and so we used it at the bar and brunch. However, upon receiving the bill we found that there was a 25 dollar fee per time call e a “transient” fee. Place was clean and staff was nice but the shady transactions like this make it a hotel I will not go back to or recommend to others.
2024년 2월에 2박 숙박함
답변 제공: The Clancy Team 님, 2024년 2월 13일
Dear Ioana, Thank you for taking the time to share your feedback regarding your recent stay with us. As we are always striving to provide our guests with exceptional hotel experiences, it's so disappointing to hear this was not the case for you. Regarding our destination fee, we do our best to ensure we are transparent about this fee, whether the booking is placed on Marriott.com or through third-party travel sites. We truly apologize for the impact it had on your time with us. Should there be anything further I can assist you with, please don't hesitate to ask. We hope to have another opportunity to welcome you to The Clancy San Francisco to give a more memorable visit.

10/10 - 훌륭해요

Gary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: The Clancy Team 님, 2024년 1월 22일
Thank you, Gary, for giving us such an excellent score! We hope that you come back to The Clancy next time you are in San Francisco!

10/10 - 훌륭해요

Angela

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful,cool place. Nicely decorated but the parking is crazy at 80.00 per night. I know it’s downtown San Francisco but that’s crazy. I would definitely stay again just because the hotel decor was awesome!
2024년 1월에 2박 숙박함
답변 제공: The Clancy Team 님, 2024년 1월 18일
Angela, thank you for taking the time to write us a wonderful review! We hope that you come back to San Francisco and enjoy the charms of The Clancy again!

10/10 - 훌륭해요

Kristen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clancy
Hotel room was quite spacious for being in SF. Everything was up to date and cozy and comfortable. Would stay there again
2024년 1월에 1박 숙박함
답변 제공: The Clancy Team 님, 2024년 1월 18일
Kristen, thank you for taking the time to leave us such a fantastic review! We look forward to welcoming you back to The Clancy soon!

8/10 - 좋아요

Daniella 님, Montclair

2024년 1월에 1박 숙박함
답변 제공: The Clancy Team 님, 2024년 2월 1일
Daniella, Thank you for the awesome score! We hope that you come back to The Clancy next time you are in San Francisco!

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: The Clancy Team 님, 2024년 1월 8일
Thank you, Jennifer, for giving us such an excellent score! We hope that you come back to The Clancy next time you are in San Francisco!

8/10 - 좋아요

Candice

2023년 12월에 1박 숙박함
답변 제공: The Clancy Team 님, 2024년 1월 8일
Candice, thank you for taking the time to review our hotel, your feedback is greatly appreciated. We hope to see you again on your next visit to San Francisco!

10/10 - 훌륭해요

Nicholas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and clean
2023년 12월에 1박 숙박함
답변 제공: The Clancy Team 님, 2024년 1월 4일
Nicholas, thank you for taking the time to leave us such a fantastic review! We hope we become your home away from home in San Francisco!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fun times at The Clancy
What a lovely SF hotel in a great location! The destination fee includes several perks including a generous pour of wine in the evening and a $25 food/ beverage credit which paid for lattes and pastries in the morning. The staff were friendly and helpful. The patio and all common areas are colorful and relaxing. The only drawback is the expensive valet parking which took 15+ minutes to get car handed off and 35+ minutes to get it back at departure. It was busy (NYE) but it was a negative for the hotel. The Clancy is walking distance to the Ferry market, the trains running on Embarcadero and the beautiful Salesforce rooftop park.
Hotel lobby
Outdoor space
Salesforce park
NYE midnight fireworks viewed from Rincon park
2023년 12월에 1박 숙박함
답변 제공: The Clancy Team 님, 2024년 1월 4일
Thank you for taking the time to write us a wonderful review! We’re very glad you enjoyed so many aspects of our hotel and had great interactions with our Clancy Team. We appreciate hearing on ways we can improve our service, and we will be following up with your notes regarding our valet. Thank you for sharing your beautiful pictures and we look forward to welcoming you back to The Clancy!

10/10 - 훌륭해요

Edgar A.

2023년 12월에 3박 숙박함
답변 제공: The Clancy Team 님, 2024년 1월 4일
Thank you, Edgar, for giving us such an excellent score! We hope that you come back to The Clancy next time you are in San Francisco!

2/10 - 너무 별로예요

Vincent

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
At check in i was changed double the deposit because the desk clerk couldnt understand how to check lf it wents through. Luckily my card didnt allow a third time to be processed but she definitely tried.
2023년 12월에 1박 숙박함
답변 제공: The Clancy Team 님, 2024년 1월 4일
Vincent, thank you for taking the time to review our hotel, your feedback is greatly appreciated. We're disappointed by the experience that you mentioned during your stay. We have shared your comments with our management team to address areas that require our attention. We hope for the opportunity to welcome you back in the future!

4/10 - 별로예요

chariza

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
The vallet and parking situation in this place is the worse I have ever seen in my life.
2023년 12월에 1박 숙박함
답변 제공: The Clancy Team 님, 2024년 1월 4일
Chariza, thank you for taking the time to leave us a review. We sincerely apologize for your valet experience and for not meeting your expectations during your stay. We have shared your comments with our management team to address areas that require our attention. We hope for the opportunity to welcome you back in the future!

8/10 - 좋아요

Angie

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: The Clancy Team 님, 2024년 1월 3일
Thank you, Angie, for giving us such a great score! We hope that you come back to The Clancy next time you are in San Francisco!

10/10 - 훌륭해요

Leilani

2023년 12월에 2박 숙박함
답변 제공: The Clancy Team 님, 2024년 2월 1일
Thank you, Leilani, for giving us such an excellent score! We hope that you come back to The Clancy next time you are in San Francisco!

10/10 - 훌륭해요

Kim

2023년 12월에 1박 숙박함
답변 제공: The Clancy Team 님, 2024년 1월 3일
Thank you, Kim, for the great score! We hope that you come back to The Clancy next time you are in San Francisco!

10/10 - 훌륭해요

Pedro

좋아요: 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: The Clancy Team 님, 2024년 1월 3일
Thank you, Pedro, for giving us such an excellent score! We hope that you come back to The Clancy next time you are in San Francisco!

2/10 - 너무 별로예요

Malia

단체 여행
별로예요: 직원 및 서비스
I have COVID and could not attend my reservation. I understand the cancellation policy, however we only had ONE NIGHT booked, AND I am sick. I had to eat $250 plus my expedia points. The hotel would have rather I come sick with COVID instead of at least refund me half or let me get a credit for a different night. Makes zero sense that they would rather someone come into the hotel who is sick.
2023년 12월에 1박 숙박함
답변 제공: The Clancy Team 님, 2023년 12월 21일
Malia, thank you for your feedback regarding our cancellation policy. We're sorry you couldn't make your stay and hope you're now feeling better. Rest-assured, your feedback has been heard, and we will use it to improve our services and guest experiences. We hope for the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Jian hua

2023년 12월에 2박 숙박함
답변 제공: The Clancy Team 님, 2023년 12월 21일
Thank you, Jian Hua, for the excellent score! We hope that you come back to The Clancy next time you are in San Francisco!

10/10 - 훌륭해요

Siuto

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 5박 숙박함
답변 제공: The Clancy Team 님, 2023년 12월 21일
Siuto, thank you for taking the time to leave us such a fantastic review! We hope we become your home away from home in San Francisco!

10/10 - 훌륭해요

Leopoldo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and spacious rooms.
2023년 12월에 2박 숙박함
답변 제공: The Clancy Team 님, 2023년 12월 21일
Thank you, Leopoldo, for the rave review! Please tell your friends about The Clancy and come back next time you are in San Francisco!