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"The check-in process was smooth. The hotel was beautiful. The room was immaculate. A lot smaller than I anticipated but we made it work. The staff was very friendly. The breakfast buffet and breakfast staff exceeded our expectations. The airport shuttle booking process was very simple and I’m happy that they can take you to the two malls (MOA and Ayala). Ayala was in walking distance, so we opted to do that. I look forward to my next trip back to the Philippines. "

"Clean, spacious room, well laid out with a great view. Staff were all so friendly & professional. The rooftop restaurant has delicious food at good prices. So relaxing! Would definitely stay again! I appreciate it when I can eat at the hotel restaurant & not feel like I’m being gouged on prices & the rooftop restaurant does this big time! "

"yes"

"Very good experience throughout the establishment "

"Everything everyone top notch "

"My stay at the Makati Shangrila has always been great and I will continue to stay there whenever I go back to the Philippines, most especially the staff, very courteous. My only regret was not able to get a reservation at the Sage Restaurant with my wife for a couples dinner, on Valentine’s Eve, next time will all in advance. I love coming back "

"good service"

"location was best and close to everything - felt safe and festive while sightseeing, going out for food, drinks shopping, services like salons and many entertainment venues, the breakfast was really good with many options - really loved the arroz caldo, egg station and taho. The staff was really nice and accommodating. The view from the rooftop at sunset was nice."

"Staff were friendly and very courteous, great location"