사우샘프턴, 잉글랜드의 웨딩 호텔

“Electric in room was confusing.”

“Picked this hotel as a stop off for the ferry to jersey. Had everything we needed. Breakfast really good. Had to pay for parking which we didn’t really appreciate.”

“Upon entering, the room smelt strongly of mould and damp. There was mould all over the bedroom window and the smell also came from the bathroom. The bathroom door latch didn't work, so the door didn't stay closed. The bathroom extractor fan is caked with dust, the bath looks like it hadn't been cleaned, the panel looks incomplete and the grouting is mouldy in the shower. The bedroom had a radio, which was also caked in dust. I have a severe allergy to dust, which immediately caused a...

“Everything is fine”

“욕조가 고장나서 물이 안내려감. 같은아침9시반부터 같은층에서 공사해서 엄청시끄러움. ”

“The staff were very helpful and kind. Special thanks to the morning breakfast host. She made her a special latte because she wasn’t feeling well.”

“We recently stayed at this hotel after breaking down on our journey. Unfortunately, we couldn’t make our first night and phoned the hotel to explain the situation. The woman we spoke to didn’t seem very interested or concerned, and we were disappointed that nobody even asked if we were okay given the circumstances. When we finally arrived the following evening around 5:30pm, the staff there were friendly and welcoming, and the stay itself was pleasant. However, the lack of empathy and customer...

“Only thing that let our stay down was the luke warm cooked buffet style breakfast. Cereal had second morning.”