"Paid for an upgraded room days before arriving- was given the wrong room upon check-in. Brought it to the attention of staff and was told it was the correct room. Showed the front desk the upgrade confirmation and was advised that they didn’t have any other rooms available, they were under “remodel”. Was told that one would be clean 2 hours after check-in. Was told we’d be moved without charge. Got another room and it was wrecked; the fire place was out of order, curtains ripped and wouldn’t close, refrigerator was dirty with the freezer frozen over with ice, mirrors all over the room were cracked, most of the lights didn’t work, and the couch in the room was so dirty. No breakfast was available as offered. The whole experience was so awful we left a night early. Got home and they charged my credit card an extra $238. The whole experience was unpleasant."
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